Complain to the Local Government and Social Care Ombudsman

We will try our best to solve your problem, but if you are still unhappy you can complain to the Local Government and Social Care Ombudsman.

The Ombudsman is independent and can investigate to see if a local authority has acted unfairly or if you have been caused an injustice.

How to complain to the Ombudsman

You can complain directly to the Ombudsman at any time, but you will normally be asked to complete all stages of our complaints procedures first.

Contact

To find out more about the Ombudsman contact:

The Local Government and Social Care Ombudsman
PO Box 4771
Coventry
CV4 0EH

Telephone: 0300 061 0614
Textphone: 'call back' on 0762 480 3014
Fax: 024 7682 000