To help us deliver high quality, good value services to the local community, we use a range of information to identify where we are performing well and where we need to make more progress.
Our Corporate Plan sets out our strategic priorities, how we plan to achieve these and how we measure progress in delivering them.
We use an overarching performance management framework to monitor our progress in detail.
We also regularly compare our own performance with other local authorities, so that we have a full understanding of how effectively we are delivering our services for our residents.
We publish quarterly reports that monitor how we are performing on our Corporate priorities:
You can compare our performance to that of other local authorities using our Performance Tool.
The Overview and Scrutiny process examines decisions made by the Council’s Cabinet and Cabinet Members. It also reviews our policies and those of other local public bodies, suggesting improvements and new policies where needed.
As with all authorities, some of our services are regularly inspected by external organisations. There is also information available about non-Council controlled services in the local area, which may be of interest to residents.
If you have any queries about our performance, please contact us.
Corporate Performance team
44 York Street
Tel: 020 8831 6194
Updated: 11 May 2017