Contacting the Council

Online

• Report a fault online
• Making a complaint online and our complaints procedure
• Make a compliment, comment or suggestion about a Council service
• Website feedback form - technical problems and your impressions of our site
• Tell us what you are looking for if you can't find it on our website

Any personal information you provide will be used in accordance with the Council's Personal Information Policy.

By telephone or email

Telephone: 020 8891 1411 (Main switchboard)
Out of hours emergencies telephone number: 020 8744 2442
Email: customer.services@richmond.gov.uk

Textphone (Minicom) for those with hearing impairments

020 8831 6001 (Monday to Thursday, 9am to 5.15pm and Friday 9am to 5pm)
020 8831 6482 (outside our office hours)

By post or in person

The main council offices, where the majority of council services are based in Twickenham at:

Civic Centre
44 York Street
Twickenham
Middlesex
TW1 3BZ

Opening hours

Monday 9am - 5.15pm
Tuesday 9am - 5.15pm
Wednesday 9am - 5.15pm
Thursday 9am - 5.15pm
Friday 9am - 5pm

In an emergency

Please call our out of hours emergencies telephone number: 020 8744 2442