How to pay your Council Tax

By Direct Debit

This is the easiest way to pay and has advantages over other methods:

  • You stay in control, by knowing in advance what you will be paying and when. You are free to cancel the arrangement at any time.
  • It is more secure and reliable.
  • Most people find it more convenient, as there is no need to remember to pay, no cheques to write, and no stamps or queuing.
  • It is much cheaper for us to administer.

You can request a call back to set up a Council Tax Direct Debit or download a Direct Debit form(pdf, 44KB). Once completed and signed return the form to our offices. You must complete all parts of the form, including the official use box.

By completing the Direct Debit form you are giving the Council permission to collect payments from your bank account.

  • We will tell you well in advance of the amounts and dates of payments.
  • You stay in complete control and benefit from guaranteed safeguards. See the Direct Debit Guarantee at the bottom of the form.

Help save paper: If one of the following options is your preferred choice of payment method, telephone us on 020 8891 7414 and leave your name, your Council Tax account number and your preferred payment method. We will then amend your account to record the payment method of your choice and you will no longer receive paying-in slips. Thank you for helping us save paper.

By online payment

You can make a Council Tax payment online via a secure site using a credit/debit card 24 hours a day, 7 days a week.

By telephone

You can pay using a credit/debit card by phoning our dedicated line for payments 0870 389 1389 (national call rate). As this is an automated line, this service is available 24 hours a day, 7 days a week. You will be asked to enter your Council Tax account number on the front of your bill.

Transfers from your bank

You can pay using your personal internet or telephone banking service. You will need to quote your Council Tax account number, as well as the Council’s Bank account number; 30011274 and sort code; 20-72-17.

Transfers from abroad

If you need to make a payment from abroad, you will need to know the Council's International Bank Account Number (IBAN): GB68BARC20721730011274 and SWIFT (also called BIC) code: BARCGB22. You will need to quote your Council Tax account number in the reference field.

At a Post Office

You can pay free of charge, by cash, cheque or debit card at any Post Office. You must take your bill with you, as the Post Office will need to read the bar code details that are printed on your bill. If you pay by cheque, make your cheque payable to 'Post Office Ltd'

At a PayPoint

You can pay, free of charge, by cash at any PayPoint. You must take your bill with you as PayPoint will need to read the bar code details on the bill.

The following payment options require a paying-in slip each time you make a payment:

At a bank

You can pay, free of charge, by cash or cheque at any branch of Barclays Bank in the Borough. You can also pay free of charge at you own bank. You must take your paying-in slip with you.

By post

Send a cheque with your paying-in slip to London Borough of Richmond upon Thames, Civic Centre, 44 York Street Twickenham TW1 3BZ. Make sure that your cheque is made payable to LBRUT and write your Council Tax account number on the back. We will only send a receipt if you enclose a stamped addressed envelope with your payment.