Contact us about Council Tax

Revenues and Benefits, Civic Centre, 44 York Street, Twickenham TW1 3BZ (View on map)

Contact

Telephone: 020 8891 1411
Email: counciltax@richmond.gov.uk

Opening hours

We operate a ticket queueing system for Council Tax and Benefits enquiries.

Monday to Thursday: 9am to 5.15pm (last ticket at 4.30pm)
Friday: 9am to 5pm (last ticket at 4.30pm)

Complaints

If you haven’t been able to find the answer to your query, or have a suggestion or compliment about our service, please get in touch.

If you’re unhappy with our service, you should first call or write to us to discuss the problem. If you are not happy after this, please refer to the Council's complaints procedure.

If you are still not satisfied you should contact your local councillor.

Some issues are not covered by the Council’s complaints procedure because there is a separate independent appeals process run by the Valuation Tribunal Service.

Updated: 2 February 2016