Council Tax Reduction is a means-tested discount, to help people on a low income who pay Council Tax for their home. It replaced Council Tax Benefit on 1 April 2013.
You may be eligible for a Council Tax Reduction discount if you are finding it difficult to pay your Council Tax. You must live in the accommodation for which you are making an application and be responsible for paying Council Tax at that property.
If any of the following apply you may not be eligible:
A partner of a full time student can claim Council Tax Reduction.
Even if you can't claim Council Tax Reduction, you may still be eligible for Second Adult Rebate.
The level of discount depends on the amount of Council Tax you pay, the number of people who live with you and your household's income, savings and circumstances.
If you are a pensioner or a vulnerable working-age claimant, we will take this into account when we calculate the reduction you will receive.
If you think you qualify for this discount, please submit a claim.
Sometimes we can backdate your discount for a period before you applied. More about backdating.
You must inform us if your circumstances change, as this may affect the amount of discount you are entitled to.
Depending on the outcome of your application, you may want to appeal.
If you disagree with our decision about your Council Tax Reduction discount please get in touch with us straightaway. You must tell us the reasons why you disagree with our decision and we will look at our decision again.
We will write to you confirming we have either changed our decision or the reasons why we feel our decision is correct and cannot be changed.
If you still feel our decision is wrong or we have not sent you a response within 2 months, then you can make a further appeal against our decision. To do this you will need to email the Valuation Tribunal Service giving details of your Council Tax Reduction discount application and why you think the decision is wrong.
You cannot appeal against decisions involving a rule that is laid out in our Council Tax Reduction scheme. For example, some working age applicants can only receive a maximum reduction of 85% of their council tax liability.
An appeal made against a decision that you cannot appeal against is known as out of jurisdiction, and cannot be considered. The Valuation Tribunal will tell you if they consider your appeal to be out of jurisdiction.
The Valuation Tribunal cannot hear appeals about the contents of our scheme, only the way the scheme has been applied to your individual case.
You must continue to pay your Council Tax as shown on your demand notice while awaiting the result of an appeal hearing.
Fill out and submit the Housing Benefits enquiry form
Telephone: 020 8891 1411
Fax: 020 8891 7934
Revenues and Benefits,
44 York Street,
For Council Tax and Benefits enquiries we operate a ticket queuing system from 9am to 4.30pm, Monday to Friday.