We keep a list of people who have applied for social housing in the Borough. We call this the Richmond Housing Register.
This guide explains who we can include on the register and how to apply. We recommend you read through carefully before you apply.
You can apply to the Richmond Housing Register if you are over the age of 16 and have:
We will put you on the Richmond Housing Register, but we will not consider you for any accommodation (unless there are exceptional circumstances) if:
We will consider you later on if your circumstances change.
We will not accept you onto the register if:
If you live outside the London Borough of Richmond, you will not be eligible to join the Richmond Housing Register unless:
We will not consider you for any accommodation if we think you, or someone you want to live with, has behaved unacceptably.
Examples can include:
Before we make this decision, we will look at your case very carefully.
We use a points system to work out the priority of each housing application we receive. You will be given a number of points based on the information you tell us in your application. Once you reach a certain number of points you will be considered for housing. You must give accurate information in your application or we may be unable to award certain points.
The number of points you need to reach will be different depending on the size and type of property you have applied for.
You will be given extra priority depending on the length of time you have lived or worked in the borough.
It is importat to note that we do not own any properties, so any offer of accommodation will be made by a Registered Provider (housing association).
If your circumstances have changed since you last applied for housing you must tell us right away.
Call us on 020 8487 5454 to speak to a Housing Provision Officer and discuss the changes.
Examples can include:
It is very important to tell us about a change in your circumstances. This information could affect the amount of points you get.
If you give us any false information or withhold information we may consider your application to be fraudulent.
We also check to see if household savings/capital have been deliberately reduced in order to apply for social housing.
If your application is fraudalent we will close your case and you will not be allowed to apply again for 5 years.
You must complete an online application form to join the Richmond Housing Register. The form asks for information about you, the people you want to live with, and your current housing situation.
We will write to you with a reference number and the number of points you have been awarded as soon as possible. We receive a high volume of applications, which we process in date order. Please do not contact us about the progress of your application, as this may cause a delay in our processing time.
You must keep a note of your reference number.
Once you reach the required number of points we will write to you and ask you to show us documents to prove the information you have told us. Once we have checked these documents we will interview you to approve your application. You can check the number of points needed to be approved for each size of property.
Although we may approve you for housing, it may still be some time before a suitable property becomes available.
We will ask you where you would prefer to live. We have divided the locations where we have nomination rights into five areas and will ask you to rank the areas in order of preference from 1 to 5.
We will try to rehouse you within one of your top three areas but this may not always be possible. You will need to tell us if you have specific reasons why you cannot live in a particular area. We will consider this request and let you know if it is possible or not.
If you refuse an offer of accommodation, we will carefully consider your reasons for refusal. We will use the information you provide to decide if the offer is reasonable or unreasonable. If we feel the offer is unreasonable, we will withdraw the offer and nominate you for another offer.
If we feel that the offer is reasonable, we will give you another chance to accept the property. If you still refuse the offer it will be withdrawn, and we may defer your application for two years. There is an appeal procedure.
If you are threatened with homelessness we may be able to help. We offer an advice service which can help prevent homelessness. We may be able to offer your emergency housing depending on your circumstances.