Contact Parking Services

Before contacting us about a Penalty Charge Notice (PCN), you should first view the evidence.

For Twickenham Stadium event road closure updates call 020 8831 6604, within 24 hours of the event taking place.

Make a general enquiry

Parking Desk

Our Parking Desk is located in the Civic Centre Atrium.

Opening hours

  • Monday - 9am to 3.45pm
  • Tuesday - 9am to 3.45pm
  • Wednesday - 9am to 3.45pm
  • Thursday - 10am to 3.45pm
  • Friday - 9am to 3.45pm

General enquiries

  • Telephone: 020 8891 1411**
  • Textphone: 020 8831 6342**
  • Write to: Parking Services, PO Box 221, Twickenham TW1 3TL

Parking Permit enquiries

  • Online: make an enquiry
  • Telephone: 020 8891 1411**
  • Textphone: 020 8831 6342**
  • Write to: Parking Permits, PO Box 466, Twickenham TW1 9JT

Parking suspension enquiries

  • Online: make an enquiry
  • Telephone: 020 8734 3365**
  • Textphone: 020 8831 6342**
  • Write to: Parking Permits, PO Box 466, Twickenham TW1 9JT

Penalty Charge Notice (PCN) enquiries

  • Online: make an enquiry
  • Telephone: 020 8891 1411**
  • Textphone: 020 8831 6342**
  • Write to: Parking Services, PO Box 221, Twickenham TW1 3TL

Faults and illegal parking enquiries

To report a fault with a parking machine, or report a vehicle which is contravening parking restrictions.

  • Online: make an enquiry
  • Telephone: 020 8744 0462 - 7am to 7pm Monday to Saturday; 9am to 7pm Sunday, Bank and Public Holidays (excluding Christmas Day)
  • Out of hours: 0773 3308 600 - 7pm to 10.30pm every day including Bank and Public Holidays (excluding Christmas Day)

Feedback and complaints

If you believe you have been treated unfairly or adversely you have the right to make a complaint. We prefer all formal complaints to be made in writing, but you can also call us to discuss the initial details about your complaint.

You canĀ appeal a Penalty Charge Notice (PCN) online. To make a complaint about a PCN issue, email parking@richmond.gov.uk.

To make a complaint about a parking permit issue, email parkingpermits@richmond.gov.uk.

For allĀ other complaints and feedback, contact us by:

  • Email: parking.information@richmond.gov.uk
  • Telephone: 020 8891 1411**
  • Textphone: 020 8831 6342**
  • Write to: Head of Parking Services, Parking Services, PO Box 221, Twickenham TW1 3TL

**Telephone lines are open between 9am to 5pm, Monday to Friday excluding Bank and Public Holidays.

Up to:

Updated: 8 August 2017