Contact Parking Services

Before contacting us about a Penalty Charge Notice (PCN), you should first view the evidence.

For Twickenham Stadium event road closure updates call 020 8831 6604, within 24 hours of the event taking place.

Make a general enquiry

Parking Desk

Our Parking Desk is located in the Civic Centre Atrium.

Opening hours

  • Monday - 9am to 3.45pm
  • Tuesday - 9am to 3.45pm
  • Wednesday - 9am to 3.45pm
  • Thursday - 10am to 3.45pm
  • Friday - 9am to 3.45pm

General enquiries

  • Telephone: 020 8891 1411**
  • Textphone: 020 8831 6342**
  • Write to: Parking Services, PO Box 221, Twickenham TW1 3TL

Parking Permit enquiries

  • Online: make an enquiry
  • Telephone: 020 8891 1411**
  • Textphone: 020 8831 6342**
  • Write to: Parking Permits, PO Box 466, Twickenham TW1 9JT

Parking suspension enquiries

  • Online: make an enquiry
  • Telephone: 020 8734 3365**
  • Textphone: 020 8831 6342**
  • Write to: Parking Permits, PO Box 466, Twickenham TW1 9JT

Penalty Charge Notice (PCN) enquiries

  • Online: make an enquiry
  • Telephone: 020 8891 1411**
  • Textphone: 020 8831 6342**
  • Write to: Parking Services, PO Box 221, Twickenham TW1 3TL

Faults and illegal parking enquiries

To report a fault with a parking machine, or report a vehicle which is contravening parking restrictions.

  • Online: make an enquiry
  • Telephone: 020 8744 0462 - 7am to 7pm Monday to Saturday; 9am to 7pm Sunday, Bank and Public Holidays (excluding Christmas Day)
  • Out of hours: 0773 3308 600 - 7pm to 10.30pm every day including Bank and Public Holidays (excluding Christmas Day)

Feedback and complaints

To make a comment about our sevice use our parking customer feedback form.

If you believe you have been treated unfairly or adversely you have the right to make a complaint. We prefer all formal complaints to be made in writing, but you can also call us to discuss the initial details about your complaint.

  • Email: parking.information@richmond.gov.uk
  • Telephone: 020 8891 1411**
  • Textphone: 020 8831 6342**
  • Write to: Head of Parking Services, Parking Services, PO Box 221, Twickenham TW1 3TL

**Telephone lines are open between 9am to 5pm, Monday to Friday excluding Bank and Public Holidays.

Up to:

Updated: 11 December 2015