Book online to have items such as unwanted furniture collected from your home. We can also collect small waste electrical items free of charge when you book this service. This service is for residential properties only. We do not collect from businesses.
Collection of fridges and freezers is booked separately.
|We can collect||We cannot collect|
|Household waste under 25kg||Items that you have not listed on the booking form|
|Fridges (booked separately)||Building waste* (i.e. rubble, plasterboard, kitchen and bathroom units or storage heaters )|
|Freezers (booked separately)||Garden waste (we have a separate service for this)|
|Cookers||Clinical waste (there is a separate service for this)|
|Sofas||Concrete, stones & soil|
|Scaffolding poles (cut into 90cm length pieces)||Oil|
|Glass sheets (up to 90cm long per piece)||Engines|
|Asbestos (there is a separate service for this)|
If you have an item that is not listed and you feel it is particularly heavy (not easily lifted by two people) or may contain hazardous components, please call us on 020 8891 1411 to discuss this item.
We reserve the right for collection staff to refuse items on inspection where we may be at risk of breaching safety and environmental legislation by collecting/ handling them.
*If you have large amounts of building waste you should employ a registered waste company or hire a skip. Please note that skips need to be licensed.
This process requires you to make a payment. Credit card payments are subject to a handling fee. There is no handling fee for debit card payments.
You must list which items you want collected at the time of booking.
We will collect up to five bulky items for a single charge, with an extra charge for additional items. Fridge and freezer collections are charged per item.
|Type||Price per collection||No. of items per collection||Price per additional item above first 5||No. of collections per year|
|Full price||£56||5||£6.30||No limit|
(Additional collections are charged at full price)
*We offer limited free collections for low income residents in receipt of Job Seekers Allowance, Income Support, or Pension Credit Guaranteed Credit or Employment and Support Allowance. If you think you qualify for a free collection, call contact us on 020 8891 1411. You may be required to provide evidence of eligibility.
If you need to cancel a booked collection and require a refund, your request needs to be received 2 working days before the day of collection. For example, collections booked for Friday will need to be cancelled by the end of Tuesday.
Give at least two working days if you wish to cancel a collection, otherwise we cannot give you a refund for any fees paid.
To cancel your collection, contact us.
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Updated: 16 November 2017