Book a fridge or freezer for collection

Use this form to book a fridge or freezer for collection. This service applies for residential properties only. We do not collect from businesses.

You will need

This process requires you to make a payment. Credit card payments are subject to a handling fee. There is no handling fee for debit card payments.

Fridge/freezer charges
Type Price per collection No. of items per collection No. of collections per  year
Full price £48 1 item No limit
Over 60s £18 1 item


Additional collections will be charged at full price

Low income*Free1 Free 1 item


Additional collections will be charged at full price

*We offer limited free collections for low income residents in receipt of Job Seekers Allowance, Income Support, or Pension Credit Guaranteed Credit or Employment and Support Allowance. If you think you qualify for a free collection, call us on 020 8891 1411. You may be required to provide evidence of eligibility.

Before you start

  • Note that we cannot collect items from inside your property, so if you need help moving the item outside, you should make these arrangements in advance.
  • You will select a date for your items to be collected. We aim for this to be no longer than 10 working days from receiving your application and payment.
  • We aim to collect within 10 working days of receiving your application and payment.

What happens next

  • Your collection will be made between 7am and 1pm on the day you selected.
  • Make sure you have clearly specified what you want collected in your online request as this is what will be on the collection crew's worksheet. We will not collect items which are not on this list.
  • If you are not able to present the items for collection for your booked collection, please call the Contact Centreus as soon as possible on 020 8891 1411 to rebook your collection. In most cases we will only rebook a collection once.
  • You should leave your items outside at the front of your property where they are clearly visible, but not on the public highway.
  • Should you require further advice or wish to discuss these conditions please contact us.
  • If there is anything about the conditions above which you want further advice on, please contact us on 020 8891 1411.

Cancellations and refunds

If you need to cancel a booked collection and require a refund, your request needs to be received 2 working days before the day of collection. For example, collections booked for Friday will need to be cancelled by the end of Tuesday. Give at least two working days notice if you wish to cancel the collection, otherwise we cannot give you a refund for any fees paid.

To cancel your collection, contact us.

Start my booking

Short – this form shouldn’t take long to complete

Updated: 30 March 2016