Information Governance

Information governance describes all aspects of managing Council information, from sourcing it correctly to securely using, sharing, storing and disposing of it appropriately.

Our information governance policies

Our high level corporate policies direct all our information governance work across the Council. These are supported by detailed procedures setting out exactly how staff must work to follow our policy.

The policies enable us to comply fully with the many different information handling-requirements, including:

  • Common Law of duty of confidentiality
  • The Data Protection Act 1998
  • Records Management
  • The Freedom of Information Act 2000
  • Data quality
  • Caldicott sharing of service user identifiable information
  • Consent to sharing of personal information
  • BS7799 – information security management

We follow specific privacy and data protection procedures.

Departmental information governance

Adult and Community Services

To support and care for you effectively, we must hold records about you, your personal circumstances and the care you are receiving, or may need to receive, in the future.

The Social Care Record Guarantee(pdf, 101KB) is our commitment that we will deal with any personal information held by us about you legally, securely, efficiently and effectively, in order to deliver the best possible care.

All our adult service user information is stored electronically within a secure and confidential IT system called Frameworki.

Frameworki has to meet a number of strict guidelines with reference to confidentiality of sensitive personal information. All information on the system is considered confidential and staff access to this information is granted by senior managers on a job/worker role basis. Access to the system is through a unique password. All staff have signed a confidentiality agreement and can be subject to disciplinary procedures if any information security guidelines are breached.

Service user information will only be shared with staff in Adult social services and other professionals who provide your care. If this information is requested by other organisations (outside your episode of care) we will contact you for consent.

Read about your social care records and how you can access them

Children’s Services

Sharing information is a vital part of early intervention for children and young people with additional needs. It is also essential to protect children and young people from suffering harm from abuse or neglect and to prevent them from offending.

It is important that practitioners understand when, why and how they should share information so that they can do so confidently and appropriately as part of their day-to-day practice.

All staff working with children and young people across the private, public and voluntary section should complete an Information Sharing eLearning course, in order to understand how to share information appropriately, legally and securely. To book online visit the Workforce Development Training page.

There is an information sharing workshop to compliment the eLearning course. More information and dates are available on the Workforce Development Training page.

Make an enquiry

For more information about information governance please contact:

Adult and Community Services

Madeleine Escott
Information Governance and Special IT Projects
Adult and Community Services
3rd Floor, Civic Centre
44 York Street
Twickenham
Middlesex
TW1 3BZ

Telephone: 020 8487 5088
Email: m.escott@richmond.gov.uk

Updated: 27 March 2014