Product safety is one of the most important areas of responsibility for the Trading Standards Department.
When unsafe goods are found on sale, officers have the power to seize them or issue suspension notices, meaning they cannot be sold.
If it is warranted, we arrange for products to be tested to determine if they comply with relevant safety standards. if they do not, the matter may be brought to the attention of the retailer and/or manufacturer. Where serious breaches of the law are found, prosecution may result.
Examples of common safety problems include:
Further information on product safety, including details of product recalls can be found at www.berr.gov.uk
For all consumer enquiries, please contact the Citizens Advice consumer service.
Telephone: 03454 040506
For businesses within Richmond Borough.
44 York Street
Online enquiry form
Telephone: 020 8891 7117
Fax: 020 8891 7713
Updated: 28 November 2017