The London Borough of Richmond upon Thames has the statutory responsibility for monitoring the attendance of all pupils who attend schools within the borough.
Referrals to the service are handled by the Single Point of Access (SPA). Call 020 8547 5008 or make the referral online.
The Education Welfare team monitors the attendance of all pupils who attend schools within the London Borough of Richmond upon Thames.
All schools receive the support of an allocated officer. A range of indicators that reflect the needs of each school determines the identified allocation of time available from the service. The aim is to identify personal and/or social issues that may affect the attendance, progress, and well being of children and young people.
We work alongside schools and a variety of agencies to support families to overcome such difficulties to ensure children and young people are able to access their education provision.
Every school has a named attached Education Welfare Officer (EWO). A range of indicators determines the allocation of time from the service, to each particular school.
The Education Welfare team fulfils the statutory legal functions invested in the local authority that relate to school attendance, instigating legal proceedings against parents who have failed in their duty to ensure their children’s regular attendance, applications for education supervision orders (ESOs); issuing school attendance orders, track children missing education child employment and children in entertainment.
In establishing criteria to determine the successful intervention of the service, the following indicators will normally be taken to monitor the effective involvement of the Education Welfare team:
The EWS is committed to monitoring the standard of service delivery and its performance is regularly evaluated.
The Service also operates within the framework of the borough’s equal opportunities and customer care policies.
Any complaint relating to the EWS should initially be directed to the Senior Education Welfare Officers (address below). This service operates within the framework of the borough’s Complaints Procedure.
42 York Street
Telephone: 020 8547 5008 - calls to the service are answered by the Single Point of Access (SPA)