Contact us about Council Tax

Revenues and Benefits, Civic Centre, 44 York Street, Twickenham TW1 3BZ (View on map)

Telephone: 020 8891 1411
Email: counciltax@richmond.gov.uk

Customer notice

You will need to make an appointment to discuss your Council Tax account in person with us.

Find out more

Talk to an adviser

If you would like to discuss your Council Tax account in person with an adviser, you should call us to book an appointment. 

You do not need to book an appointment if you only need to bring in proofs for Council Tax. We operate a ticket queuing system for your documents to be scanned from 9am to 4.30pm on Monday to Friday. 

To book an appointment to discuss your Council Tax account in person, call us on 0208 891 1411.

Complaints

If you haven’t been able to find the answer to your query, or have a suggestion or compliment about our service, please get in touch.

If you’re unhappy with our service, you should first call or write to us to discuss the problem. If you are not happy after this, please refer to the Council's complaints procedure.

If you are still not satisfied you should contact your local councillor.

Some issues are not covered by the Council’s complaints procedure because there is a separate independent appeals process run by the Valuation Tribunal Service.

Updated: 31 July 2017