About Penalty Charge Notices

A Penalty Charge Notice (PCN) is a legal document notifying you that your vehicle has been observed allegedly contravening a parking or traffic restriction.

View PCN details Pay a PCN

What is a PCN?

We enforce parking in accordance with our Parking Enforcement and Cancellation Protocol(pdf, 599KB).

We monitor parking and traffic in two ways:

1. Patrolling Civil Enforcement Officers, who issue PCNs at the time of the alleged contravention. If the vehicle leaves before the PCN has been issued, or the Officer is prevented from issuing the notice then we will contact the DVLA for the vehicle keeper details and post a PCN to the person we believe to be the keeper of the vehicle.
2. Using fixed CCTV cameras, which record the alleged contravention. The footage is reviewed and if an alleged contravention is confirmed, we will contact the DVLA for the vehicle keeper details and post a PCN to the person we believe to be the keeper of the vehicle.

CCTV locations

This list contains locations exclusively enforced using CCTV cameras. Valid from 8 August 2023.

CCTV enforcement locations list

Location	Camera number	Contravention enforced	Contravention code
Albert Road with Park Road	ALB13 CUV	Performing a prohibited turn	50R
Albert Road north easterly from junction with Park Road	ALB14 CUV	Prohibited motor vehicles	52M
Burtons Road eastwards from Seymour Road	BUR15 CUV	Prohibited motor vehicles	52M
Burtons Road eastwards from St James Road	BUR14 CUV	Prohibited motor vehicles	52M
Burtons Road eastwards from Uxbridge Road	BUR13 CUV	Prohibited motor vehicles	52M
Burtons Road the railway bridge, westbound	BUR16 CUV	Prohibited motor vehicles	52M
Fulwell Road junction with Wellington Road	FUL07	No entry	51J
Hill View Road	HIL13CUV	Prohibited motor vehicles	52M
Kew Road junction with Church Road, Richmond	KEW15CUV	Yellow box junction	31J
Manor Gardens, Richmond	MAN10CUV	One way direction	29J
Oldfield Road, junction with Percy Road	OLD13CUV	No entry	51J
Percy Road, Whitton	PER06CUVB	Performing a prohibited turn	50R
Plevna Road, Hampton	PLE02CUV	No entry	51J
Sheen Road junction with Manor Road, Richmond	SHE22CUV	Yellow box junction	31J
Somerton Avenue, Mortlake	SOM08CUV	One way direction	29J
South Worple Way,  Sheen	SOU13CUV	Performing a prohibited turn	50L
The Green/Heath Road, Twickenham	THE55CUV	Yellow box junction	31J
Upper Sunbury Road junction with Lower Sunbury Road, Hampton	UPP13CUV	Yellow box junction	31J
York Street junction with Arragon Road, Twickenham	YOR07CUV	Yellow box junction	31J

Example of a PCN

Below is a sample PCN as issued by a Civil Enforcement Officer on street or in a car park. Postal PCNs include similar details. The information and guidance included on any recovery document issued by the Council is determined by the legislation quoted on the notice.

1. PCN Number - This is a unique 10 digit reference number starting 'RT' and must be quoted on all correspondence and when telephoning.
2. Date of Service of this Notice - The date the notice was fixed to the vehicle or handed to the driver.
3. Vehicle Registration Number - The unique registration number of the vehicle, without spaces.
4. Make and Colour - The vehicle make and colour as believed by the Civil Enforcement Officer. An incorrect colour does not invalidate a PCN due to the possibility of poor lighting or ambiguous vehicle colours.
5. Tax Disc Number - The number of the vehicle license as displayed in the windscreen.
6. Tax Disc Expiry Date - The expiry date of the vehicle license as displayed in the windscreen.
7. Location - The road or location where the alleged contravention occurred.
8. Contravention - The reference number and a brief description of the contravention believed to have been committed by the vehicle. See PCN contravention codes for more information.
9. Date and Time of Contravention - The actual date and time at which the alleged contravention was recorded on the Civil Enforcement Officer's handheld computer, which corresponds to when the Officer has confirmed the notice was printed correctly.
10. Vehicle observed from - Some contraventions have a period where the Civil Enforcement Officer may observe the vehicle before the vehicle is considered to be in contravention and a PCN can be issued. If there was no observation period then this date and time will be the same as the date and time of contravention.
11. Penalty Charge - The full penalty charge.
12. Reduced Penalty Charge - This is the reduced penalty charge, which applies if we receive payment within 14 days, starting on the date of issue.