Book a bulky item for collection

Book online to have items such as unwanted furniture collected from your home. We can also collect small waste electrical items free of charge when you book this service. This service is for residential properties only. We do not collect from businesses.

Collection of fridges and freezers is booked separately.

Before you start

Bulky items we can or cannot collect
We can collect We cannot collect
Household waste under 25kg Items that you have not listed on the booking form
Fridges (booked separately) Building waste* (i.e. rubble, plasterboard, kitchen and bathroom units or storage heaters )
Freezers (booked separately) Garden waste (we have a separate service for this)
Cookers Clinical waste (there is a separate service for this)
Sofas Concrete, stones & soil
Scaffolding poles (cut into 90cm length pieces) Oil
Glass sheets (up to 90cm long per piece) Engines
          Tyres
           Contaminated waste
         Pianos
         Garden rollers
            Paint
             Asbestos (there is a separate service for this)

 

If you have an item that is not listed and you feel it is particularly heavy (not easily lifted by two people) or may contain hazardous components, please call us on 020 8891 1411 to discuss this item.

We reserve the right for collection staff to refuse items on inspection where we may be at risk of breaching safety and environmental legislation by collecting/ handling them.

*If you have large amounts of building waste you should employ a registered waste company or hire a skip. Please note that skips need to be licensed.

You will need

This process requires you to make a payment. Credit card payments are subject to a handling fee. There is no handling fee for debit card payments.

You must list which items you want collected at the time of booking.

We will collect up to five bulky items for a single charge, with an extra charge for additional items. Fridge and freezer collections are charged per item.

Bulky waste charges
Type Price per collection No. of items per collection Price per additional item above first 5 No. of collections per  year
Full price £56 5 £6.30 No limit
Over 60s £19 5 £5.30

5

(Additional collections are charged at full price)

Low income*

Free 5 £5.30 2

*We offer limited free collections for low income residents in receipt of Job Seekers Allowance, Income Support, or Pension Credit Guaranteed Credit or Employment and Support Allowance. If you think you qualify for a free collection, call contact us on 020 8891 1411. You may be required to provide evidence of eligibility.

What happens next

  • You will select a date for your items to be collected. We aim for this to be no longer than 10 working days of from receiving your application and payment.
  • Your collection will be made between 7am and 1 pm on the day you selected.
  • Make sure you have clearly specified what you want collected in your online request or on the phone, as these items will be listed on the collection crew's worksheet and they will refuse to collect items which are not on this list.
  • If you are not able to present the items for collection for your booked collection, please call the Contact Centre as soon as possible on 020 8891 1411 to rebook your collection. In most cases we will only rebook a collection once.
  • You should leave your items outside at the front of your property. They should be clearly visible but not on the public highway.
  • We cannot collect items from inside your property, so if you need help moving the item outside, you should make these arrangements in advance of the collection date.
  • If there is anything about the conditions above which you want further advice on, please contact us on 020 8891 1411. Should you require further advice or wish to discuss these conditions please contact us.

Cancellations and refunds

If you need to cancel a booked collection and require a refund, your request needs to be received 2 working days before the day of collection. For example, collections booked for Friday will need to be cancelled by the end of Tuesday.

Give at least two working days if you wish to cancel a collection, otherwise we cannot give you a refund for any fees paid.

To cancel your collection, contact us.

Start my booking

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Updated: 16 November 2017