Book a bulky item for collection

Book online to have household waste that is too big for the bin, such as broken furniture and dishwashers, collected from your home. We can also collect small waste electrical items free of charge when you book this service. This service is for residential properties only. We do not collect from businesses.

Collection of fridges and freezers is booked separately.

Before you start

If the items you want taken may be of value to someone else, please try offering them to friends, relatives, neighbours or selling/giving them away online before having them collected as waste.

Bulky items we can or cannot collect
We can collect We cannot collect
Household waste under 25kg Items that you have not listed on the booking form
Fridges (booked separately) Anything that cannot be safely lifted by two people
Freezers (booked separately) Building waste* (i.e. rubble, plasterboard, kitchen and bathroom units or storage heaters)
Cookers Concrete, stones & soil
Sofas Garden waste (we have a separate service for this)
Scaffolding poles (cut into 90cm length pieces) Hazardous waste such as clinical waste, paint or asbestos (there is a separate service for this)
Glass sheets (up to 90cm long per piece) Motor vehicle parts
  Oil
  Pianos
  Garden rollers

 

*Small quantities from domestic sources can be taken to Townmead Road Household Waste and Recycling Centre. If you have larger amounts you should employ a registered waste collection company or hire a skip. Please note that skips need to be licensed.

Please note that we reserve the right for collection staff to refuse to collect items on inspection if there is a significant risk of breaching health and safety or environmental legislation.

If you are unsure about whether we can collect your bulky item(s) please call us on 020 8891 1411.

You will need

This process requires you to make a payment. 

You must list which items you want collected at the time of booking.

Our standard charge covers the collection of up to five bulky items. There are extra charges for additional items. Fridge and freezer collections are charged separately on a per item basis.

We offer limited free collections for low income residents in receipt of Job Seekers Allowance, Income Support, or Pension Credit Guaranteed Credit or Employment and Support Allowance. If you believe you qualify for a free collection please call us on 020 8891 1411. You may be required to provide evidence of eligibility. You may be required to provide evidence of eligibility.

Bulky waste charges
Type Price per collection No. of items per collection Price per additional item above first 5 No. of collections per year
Full price £57.50 5 £6.80 No limit
Over 60s £19.50 5 £5.40

5

(Additional collections are charged at full price)

Low income

Free 5 £5.40 2

What happens next

  • You will select a date for your items to be collected. We aim for this to be no longer than 10 working days of from receiving your application and payment.
  • Your collection will be made between 7am and 1 pm on the day you selected.
  • Make sure you have clearly specified what you want collected, as nothing else will be removed.
  • If you find you are unable to present the items for collection for your booked collection, please call the 020 8891 1411 as soon as possible to reschedule the service. We will usually only reschedule a collection once.
  • You should leave your items for collection where they are clearly visible in your front garden if you have one. Do not place them on the public highway.
  • If you do not have a front garden or other open and accessible area for us to collect them from you can place them on the public highway. However, you must only do this after 8.30pm on the day before the collection is due, only beside the entrance to your own property and only if this does not cause an obstruction.
  • We cannot collect items from inside your property, so if you need help moving the item outside, you should make these arrangements in advance of the collection date.

If you require further information or advice, please contact us on 020 8891 1411.

Cancellations and refunds

Any cancellation requests for booked collections must be received at least two working days before the day of collection in order for a refund to be payable. For example, a collection booked for Friday would need to be cancelled by the end of the preceding Tuesday.

To cancel your collection, contact us.

Start my booking

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Updated: 31 March 2018