Do the right thing – download the NHS COVID-19 app today

Release Date: 24 September 2020

The long-awaited COVID-19 app has now launched and residents in Richmond upon Thames are encouraged to download the system onto their phones to help enhance and support the national NHS test and trace service.

The NHS COVID-19 app is available on both Apple and Android smartphones and is easy to download - people just have to simply search for 'NHS Covid-19' on their relevant app store.

The app allows users to report symptoms, apply for a coronavirus test, check in to venues by scanning a QR code and it helps the NHS trace individuals who may have coronavirus. The app will also help health professionals to understand quickly if the virus is spreading in any particular area.

Cllr Gareth Roberts, Leader of Richmond Council, said:

"We are seeing COVID-19 spikes across the country so I urge people to download the app and help support the test and trace service so together we can keep the virus under control here in Richmond upon Thames and protect people as much as possible.

"Finally, as ever, we ask that people continue to play their part by washing hands regularly, socially distancing, wearing face coverings where appropriate, and following the latest guidance".

The app protects the users anonymity. Nobody, including the Government, will know who or where a particular user is. The app will not track users or their location. Instead postcode districts help the app work out where the virus is spreading.

Displaying a QR code is now legal requirement for the following businesses / locations:

  • Hospitality, including pubs, bars, restaurants and cafés
  • Tourism and leisure, including gyms, swimming pools, hotels, museums, cinemas and theme parks
  • Close contact services, including hairdressers *facilities provided by local authorities, including town halls and civic centres (for events), libraries and children’s centres

For those who don't have the app, they can still log-in their attendance at the venue using the business' own alternative system.

Find our more information about the App


Notes for editors

If you are a journalist and would like further information about this press release, contact Elinor Firth on 020 8487 5159.

Reference: P379/20

Updated: 30 September 2020