My Account

Christmas support for the borough’s most vulnerable

Release Date: 23 December 2020

Vulnerable, isolated residents and those classed as clinically extremely vulnerable will still be able to get emergency support over the Christmas period from the Council’s Community Hub.

The Community Hub was set-up in March to co-ordinate the support being offered by the Council and Richmond’s many voluntary organisations during the COVID-19 pandemic.

Since its launch, the Hub has taken thousands of calls from residents who do not have access to the internet. It is a first response for residents, particularly those elderly and/or vulnerable without support networks, who need support to access medical/care services and food supplies. It is designed to help those most in need stay safe and well while they self-isolate at home.

If you are vulnerable and need help, go online. If you do not have access to the internet, you can call the Hub for emergency issues over the Christmas period on 020 8871 6555.

The Hub will be open:

Day Opening hours
Christmas Eve 9am to 2pm
Christmas Day 10am to 3pm
Boxing Day 10am to 3pm
Sunday 27 December 10am to 3pm
Monday 28 December 10am to 3pm
Tuesday 29 December 9am to 5pm
Wednesday 30 December 9am to 5pm
Thursday 31 December 9am to 2pm
Friday 1 January 10am to 3pm
Saturday 2 January 10am to 3pm
Sunday 3 January 10am to 3pm

Cllr Gareth Roberts said:

“Now that the borough has moved into Tier 4, and shielding has been reintroduced for those who are extremely clinically vulnerable, we know that Christmas will be tough for many residents in the borough.

“We are determined that if emergency support is needed, those most in need will be able to access help over Christmas and New Year. If you need help over the next few weeks, please look at our online hub for information and if don’t have the internet, pick up the phone, we have a team of volunteers and staff who are extremely willing to help.

“You are not alone and together we will get through this.”

For all medical enquiries please continue to contact the NHS on or on 111.

For more information about Coronavirus support, go to Coronavirus information.

Notes for editors

If you are a journalist and would like further information about this press release, contact Elinor Firth on 020 8487 5159.

Reference: P510/20

Updated: 24 March 2021