Have you claimed your prepayment energy vouchers?

2 November 2022

All households are being given £400 towards their energy bills by the government. For residents with prepayment metres, which require topping up via a key or card in a local newsagent or Post Office, the help with energy bills comes in the form of a voucher. People must claim their voucher as soon as possible as they are only valid for 90 days.

If you have a smart prepayment meter your discount will be credited directly to your smart prepayment meter in the first week of each month.

If you have a traditional prepayment meter you will get the discount from the first week of each month. The discount will be provided automatically in one of the following ways:

  • Redeemable vouchers, sent by SMS text, email or post
  • An automatic credit when you top up at your usual top up point

Your electricity supplier will let you know in advance how you will get your discount. Your supplier should have your contact details, but if you’re not sure or you don’t receive any information from them, you should check that they have your latest number and email.

If you get vouchers you’ll need to redeem them at a top-up point. Your supplier will tell you where to redeem them, for example at a Post Office branch or a PayPoint shop. Payzone outlets are unable to accept the vouchers.

If you are a Direct Debit customer the discount will be provided automatically in one of the following ways:

  • A reduction to your monthly Direct Debit amount
  • A refund to your bank account following the monthly Direct Debit collection

If you pay by standard credit or payment card your discount will be automatically applied as a credit to your account in the first week of each month. The credit will appear as it would if you had made a payment.

Find out more about the Energy Bills Support Scheme.

Find out what other support may be available to you via the Council's Cost of Living Hub.

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Up to: November 2022

Updated: 2 November 2022

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