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Change in support service for victims of domestic violence

27 October 2021

Support services for victims of domestic abuse in Richmond are changing, with a different organisation providing support and emergency accommodation from 1 November 2021. 

Hestia is one of the largest providers of domestic abuse services across London, as well as campaigning and advocating nationally on the issues that affect domestic abuse survivors.  

Richmond Council is commissioning Hestia to provide emotional and practical support to anyone in Richmond upon Thames who experiences domestic abuse. It will ensure all service users have an up-to-date risk assessment and individual support plan. 

Everyone who uses the services will be contacted about the change and support will be provided if necessary. Services for domestic abuse survivors with complex needs will continue to be provided by Refuge. 

The new service is the latest in a series of initiatives to support victims of domestic abuse. This includes a new Violence Against Women Strategy, which is due to be launched in the new year. This will set out how Richmond Council will tackle domestic violence and abuse, sexual violence, female genital mutilation, 'honour-based' violence, forced marriage and stalking and harassment. 

Recently Richmond Council announced it is working towards becoming a White Ribbon accredited organisation which commits it to engaging with men and boys, changing cultures and raising awareness. It also appointed Councillor Ben Khosa as its first White Ribbon Champion, specifically with the role of driving forward the borough’s work to tackle violence against women and girls. 

Cllr Ben Khosa said: 

"No one should be without support in times of crisis. Hestia enable survivors to build a life beyond a crisis, from giving someone safe accommodation, to helping them get the right mental health support.  

"Richmond Council is committed to making Richmond upon Thames a safe place for everyone. We hope this change in support service offers more room to build on the work we are currently doing with our partners to tackle domestic violence in the borough."

From 1 November 2021 contact details for the new service will be provided on Richmond Council’s website. If you need help before then contact the existing services listed on the site. 

There are no changes to the availability of the National Domestic Abuse Helpline 0808 2000 247 and other specialist organisations who offer advice and support in Richmond upon Thames. 

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Up to: October 2021

Updated: 27 October 2021