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Warning: Fake emails pretending to be from Ofgem

8 September 2022

People have received scam emails pretending to be from Ofgem telling them they are due a payment under a new government scheme to help deal with escalating gas and electricity costs.

The email provides links for the recipient to follow in order to apply for the rebate. The links in the emails lead to malicious websites designed to steal personal and financial information. The scam emails display the email subject header 'Claim your bill rebate now!' and uses the Ofgem brand logo and colours to make the email appear authentic.Between Monday 22 August and Monday 5 September 2022, nearly 1,600 reports of suspicious emails relating to this scam have been reported to the police.Help raise awareness of this scam by sharing this information with your friends and family. Examples of the fake emails have been shared on Cyber Protect UK’s Twitter and Cyber Protect Instagram accounts.Please remember that if you have any doubts about a message, contact the organisation directly. Don't use the numbers or address in the message – use the details from their official website. Remember, your bank (or any other official source) will never ask you to supply personal information via email.Additionally, if you have received an email which you’re not quite sure about, forward it to report@phishing.gov.uk so that they can check them and warn others.For advice on how to stay secure online, please visit Cyber Aware website.

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Updated: 8 September 2022

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