My Account

Energy rebate payments

To help with rising energy costs, the Government announced that eligible households in Council Tax bands A-D (or in band E and qualifying for the disabled band reduction) will receive a one-off £150 'energy rebate payment' which will not have to be repaid. 

View the Government energy rebate flyer (pdf, 119 KB)

Applications for payments must be made by 31 August 2022.


You will qualify for the £150 energy rebate payment if:

  • You were liable for Council Tax as one of the persons named on the bill on 1 April 2022


  • Your property is in Council Tax Bands A to D (or in Band E and qualify for the disabled band reduction) and is occupied as someone's sole or main residence (the energy rebate should not be claimed for unoccupied or second homes)


  • Your property is not a house in multiple occupation HMO (occupied by multiple households occupying separate, secure bedsits, whilst sharing communal areas), as these do not qualify for the rebate

And either

  • You are not exempt from paying Council Tax


  • You do not pay Council Tax due to one of the following exemptions:
    • Your property is occupied solely by students (Class N)
    • Your property is occupied only by a person, or persons under 18 (Class S)
    • Your property is occupied by people who are severely mentally impaired (Class U)
    • Your property is an annexe occupied by a dependant relative (Class W)


  • You do not pay full Council Tax because you are in receipt of means tested Council Tax Reduction

How to apply (non-Direct Debit payers)

All eligible non-Direct Debit payers in Bands A to D properties (or Band E and in receipt of a disabled band reduction) can now apply online. Anyone living at these properties and claiming the means tested Council Tax Reduction relief (which may cover all or part of the Council Tax bill) is still eligible for the energy rebate payment and may also apply.

Applications should be made via the online portal managed by our third party provider,

You will need your Council Tax account number (which can be found on your latest bill) and property reference (known as the local authority reference number). Find your local authority reference number.

If you have difficulty finding your local authority reference, view our step-by-step instructions.

Once you have submitted your application it may take up to 28 days for your payment to be processed.

We will be writing to all eligible non-Direct Debit payers in Bands A to D properties (or Band E and in receipt of disabled band reduction) throughout June 2022 inviting you to apply, in case you have not already done so. We will include your Council Tax account number and property reference in your letter.

We understand that this money is important and that those eligible will want their £150 quickly. We have around 15,000 individual non-Direct Debit Band A to D energy rebate payments to make and this will take time, so please bear with us.

We urge residents not to email or telephone to ask about the energy rebate at this time as this will impact on our ability to make these important payments as quickly as we can.

Apply online

Applications for payments must be made by 31 August 2022.

Direct Debit payers

Nearly 22,000 energy rebate payments, totalling over £3 million, have already been issued to the majority of existing Direct Debit payers, using the same bank account details used to pay Council Tax.

Payments not yet received

There are a very small number of Direct Debit cases where payment has not been issued yet, as we are still validating the details due to one of the following reasons:

  • A Council Tax instalment was not successfully paid by Direct Debit during April and May meaning we have been unable to verify the bank account details.
  • The name on the bank account does not match the liable party on the Council Tax account. In these cases, we are required by Government to contact the liable party to request authorisation for payment to the bank details held.
  • The bank account is not registered to the Council Tax property address.
  • The bank account details have already been used for an energy rebate payment for a different property and checks are required to establish whether the additional property is a second home, as these are not eligible for the energy rebate.

For all the above we will manually approve where possible and if further information is required then we will contact the claimant by July 2022.

How the rebate will appear in your account

Energy rebate payments will appear on your bank statement as from 'LB Richmond'.

Notes for recipients

In taking receipt of this payment you are doing so on behalf of all occupants of the property.

Richmond Council reserves the right to reclaim any payments made if incorrectly awarded.

Discretionary energy rebate scheme

Funding was also set aside for local authorities to support households not eligible for the mandatory scheme but in need of help with their energy bills. This is known as the discretionary scheme.

Frequently asked questions

Read our frequently asked questions about the energy rebate payment.

Scam warning

We will not telephone non-Direct Debit payers to ask for bank details. Please do not provide your bank details over the phone.


For any enquiries regarding the energy rebate, email

Updated: 05 August 2022

Stay up to date! Make sure you subscribe to our email updates.