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Energy rebate payments

To help with rising energy costs, the Government announced that eligible households in Council Tax bands A-D (or in band E and qualifying for the disabled band reduction) will receive a one-off £150 'energy rebate payment' which will not have to be repaid. 

View the Government energy rebate flyer (pdf, 119 KB)

Direct Debit payers

Nearly 25,000 energy rebate payments have already been issued to the majority of existing Direct Debit payers, using the same bank account details used to pay Council Tax and according to the schedule below.

When payments will be made

For new Direct Debits set up in April, we will wait for the first collection of Council Tax using these details before processing your £150 energy rebate payment. This is reflected in the following schedule.

Rebate schedule for Direct Debit payers
Normal Council Tax Direct Debit collection date Payments issued Estimated date appearing in bank accounts
1 April 2022 19 April 2022 27 April 2022
18 April 2022 27 April 2022 29 April to 2 May 2022
1 May 2022
*for new Direct Debits starting in May
12 May 2022 16 to 18 May 2022
18 May 2022
*for new Direct Debits starting in May
26 May 2022 30 May to 1 June 2022

How to apply (non-Direct Debit payers)

An online application process is now open for non-Direct Debit payers in Band A properties only. Applications should be made via the online portal managed by our third party provider, GrantApproval.co.uk.

To deal with the very large volumes of claims expected, applications are currently only being accepted from Band A properties. We hope that properties in Bands B-D (or Band E and in receipt of Disabled Band Reduction) will be able to apply from 26 May 2022. Please keep checking this page for regular updates and more information about when you will be able to apply. 

We will be writing to all eligible non-Direct Debit payers in Bands A-D properties (or Band E and in receipt of Disabled Band Reduction) from now and throughout June 2022 inviting you to apply.

We understand that this money is important and that those eligible will want their £150 quickly. We have around 37,000 individual band A-D energy rebate payments to make and this will take time so please bear with us.

We urge residents not to email or telephone to ask about the energy rebate at this time as this will impact on our ability to make these important payments as quickly as we can.

Notes for recipients

In taking receipt of this payment you are doing so on behalf of all occupants of the property.

Richmond Council reserves the right to reclaim any payments made if incorrectly awarded.

How the rebate will appear in your account

Energy rebate payments will appear on your bank statement as from 'LB Richmond'.

Energy Rebate Discretionary Scheme

The Government has also provided additional discretionary funding to all Local Authorities to support households who are in need but are not eligible for the mandatory scheme.

We are in the process of designing a scheme for this purpose which will then need to be agreed by Members before being offered to local residents. We do not anticipate that this scheme will be ready until mid to late June as the current priority is making payments under the mandatory scheme to the 55,000 bands A-D households in Richmond (combined Direct Debit payers and non-Direct Debit payers).

Once the discretionary scheme has been finalised and agreed, details of how to apply and the eligibility criteria will be published on this page.​

Frequently asked questions

Read our frequently asked questions about the energy rebate payment.

Scam warning

We will not telephone non-Direct Debit payers to ask for bank details. Please do not provide your bank details over the phone.

Contact

For any enquiries regarding the energy rebate, email energyrebate@richmond.gov.uk.

Updated: 23 May 2022

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