Richmond.gov.uk

Managing your £150 credit

If a £150 payment has been credited to your Council Tax account, this is because we believe you are eligible for it but you did not submit a full application, including any further information requested, to have the payment made to a designated bank account. 

Eligibility criteria

If you do not satisfy any of the eligibility criteria, then you have been credited with this payment in error and you should contact us immediately.

Using the payment

The £150 is intended as an energy rebate payment and as such, you may still request it be refunded to a designated bank account.

Alternatively, you may use it towards your Council Tax bill, in which case this will be done automatically for you and there is no action required on your part, with the payment treated as follows.

A new bill for the current year will not be issued for any of the three options.

No arrears and non-Direct Debit payer

The payment will go towards next year’s Council Tax.

If you are a non-Direct Debit payer and up to date with your Council Tax payments, continue to pay the current year instalments as billed and we will automatically credit the £150 against your 2023/24 Council Tax charge. We will adjust the instalments accordingly when next year’s bills are produced and sent in March 2023.

No arrears and Direct Debit payer

The payment will cover your final 22/23 instalment(s).

If you are a Direct Debit payer and up to date with your Council Tax payments, your final instalment(s) will be automatically adjusted to take into account the £150 credit. 

You have arrears on your account

The payment will be used to reduce your debt.

If you have arrears from either previous years or you are behind on your current year instalments, the payment will be used against your oldest arrears.

You should continue with any agreed payment arrangement to clear the rest of your arrears, as well as keeping current year instalments up to date.

Refunds

For a refund of the £150, you should complete the online Energy Rebate refund request form at the bottom of this page.

You will be required to register with our third-party service provider Grant Approval and when in the portal, you will be asked to provide:

  • Full name, address and contact details
  • Property reference – this will be on the top right of the letter if we have recently written to you about your credit OR can be found on the GOV.UK website, where it is referred to as the local authority reference number. See how to find your local authority reference number
  • Council Tax reference number - this will be on the top right of the letter if we have recently written to you about your credit OR can be found on your latest bill
  • Account name, sort code and account number for the designated bank account to be used for the refund

Refund timescales

Due to the high volumes expected, refund requests may take up to 28 days to be processed.

Please do not telephone to request or chase up your refund, as this will slow the process down. If further information is required, we will contact you.

Providing false information

By making a refund request, you are confirming that you meet the eligibility criteria and you wish to receive the refund on behalf of the whole household, as only one £150 rebate can be paid to each property. All claims will be checked against our records and a person who provides false information or makes a false representation to gain access to these funds may be guilty of fraud under the Fraud Act 2006.

Where a refund has been found to have been paid in error we will take steps to recover this money in full.

Request refund

Updated: 19 October 2022

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