Appealing against a Council Tax Reduction decision

If you feel that our decision on your Council Tax Reduction claim is wrong, you can appeal. 

How to appeal

To make an appeal get in touch with us straightaway giving the reasons why you disagree.

• Online: Make an enquiry
• Telephone: 020 8891 1411
• Email: benefits@richmond.gov.uk

We will look at our decision again, and write to you confirming we have either changed our decision or the reasons why we feel it is correct.

If you still feel our decision is wrong or we have not sent you a response within two months, you can appeal against our decision directly to the Valuation Tribunal Service. Guidance and an online appeal form can be found on its website. Alternatively you can call 0303 445 8100 or write to Valuation Tribunal Service, 2nd Floor, 120 Leman Street, London E1 8EU.

The Tribunal can only hear appeals about the way the Council Tax Reduction scheme has been applied to your individual case, not about the rules themselves.

You must continue to pay your Council Tax while awaiting the result of an appeal hearing.

When you cannot appeal

You cannot appeal against decisions involving a rule that is laid out in the our Council Tax Reduction scheme, for example, the criteria for each status band.

An appeal made against a decision that you cannot appeal against is known as out of jurisdiction, and cannot be considered. The Valuation Tribunal will tell you if they consider your appeal to be out of jurisdiction.