You will be told in a decision letter if you have a right to request a review of a decision or offer of accommodation we have made.
You must request a review within 21 days from being notified of our decision. If you fail to request a review within the time limit without good cause, your request is likely to be refused.
To request a review verbally or to see someone in person, you should contact your allocated caseworker using the contact details they have provided you.
Alternatively you can email firstname.lastname@example.org. You should include the following in your review request:
We will acknowledge your request for a review and tell you about the procedure that will be followed.
Your case will be reviewed by a senior officer who was not involved in making the original decision. There is no requirement for a person who is independent from the council to be involved in the review.
You will be given the opportunity to provide more information about your situation and may be invited in for an interview. It is important that you tell the reviewing officer any other information that needs to be considered; otherwise the review will be based on the facts that are already known about your circumstances.
A decision on your review will normally be made within 56 days (eight weeks) from the date that you asked for the review. Once the review has been completed, you will be informed in writing of the decision we have reached.
The letter will explain:
Updated: 28 March 2018