Library service update

A phased reopening of libraries began on Monday 6 July. Dates could change, subject to further Government updates.

We are following Government advice on social distancing of staff and safe working practices, so it may take a little longer than usual to get your library items to you. Please bear with us.

Extended Opening Hours

From Monday 3 August the Click and Collect Libraries listed below and the Richmond Information and Reference Library will be extending their opening hours.

The new hours will be from 10.30am to 12.30pm and 1.30 to 3.30pm Monday to Saturday unless otherwise stated.

Click and Collect

The click and collect service is for reserved books only and is available from selected Richmond upon Thames libraries. If you would like to use this service then please visit the online library catalogue to make your reservation/s and then come to your selected pick up library when you are notified your reservation/s is ready to collect.

Please be aware that social distancing measures will be in place at the library and you may have to queue outside the library to collect your reservations. Following official advice, all returned books are being quarantined for 72 hours before being put back on shelves.

Libraries that are available for this service:

From Monday 3 August these libraries are open from 10:30am to 12:30pm, and from 1:30pm to 3:30pm.

Libraries are open Monday to Saturday except for Ham Library, which is closed Thursdays and Saturdays, and Hampton Hill Library, which is closed Tuesdays.

Other libraries will be added at a later date as part of the phased reopening plan.

If you are unable to use the online reservation system, you can call the library service on 020 8734 3330 and staff will place your reservations for you. Lines are open 10am to 4pm, Monday to Saturday.

Public computers

There are a number of public computers available for the use of library members at Richmond Information and Reference Library.

The computers are available between 10:30am to 12:30pm and 1:30 to 3:30pm Monday to Saturday for one 45 minute session per day per customer, up to a maximum of 3 sessions per week. The computers are for essential use only as provision is currently limited. Printing is available.

You will need to call 020 8734 3308 between 10.30am to 12.30pm and 1.30 to 3.30pm to book a computer slot the day before you wish to visit the library and use a computer. Please do not be late for your time slot when you visit the library.

Local studies

From Tuesday 4 August the Local Studies Library and Archive will reopen to visitors by appointment only.

Please contact Local Studies by email at localstudies@richmond.gov.uk or call on 020 8734 3309 to make an appointment. Wednesday to Friday appointments should be made at least one day in advance and Tuesday appointments must be made by the Friday before.

Reopening

Further steps in the phased reopening plan will be implemented in the coming weeks. More library buildings will gradually be added to the click and collect locations and more services will steadily become available during the coming months.

Please check the library website and follow library social media to stay up to date with developments.

Current loans

All library resources that were on loan when we entered lockdown are not due back until 1 September. If you wish to return materials earlier then you can do so via the usual library bookdrops.

Staff will be quarantining returned books so please be aware it may take a few days for bookdrop returns to be checked in and removed from your account. Books in quarantine will not incur any late penalties.

All library materials borrowed after reopening (6 July) will be loaned for the standard library loan period and will incur late charges if not returned on time.

eLibraries

If you are unable to visit the library there is a full electronic library service available, including eBooks, eAudiobooks, eMagazines and eNewspapers from around the world. 

Contact us

For computer bookings call 020 8734 3308 between 10.30am to 12.30pm and 1.30 to 3.30pm Monday to Saturday.

If you have any problems accessing our many eServices, email elibrary@richmond.gov.uk and for any other queries about library services, email libraries@richmond.gov.uk.

You can also call the library service on 020 8734 3330 and staff will be happy to help you. Lines are open 10am to 4pm, Monday to Saturday.

 

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Updated: 31 July 2020