Library service update

A phased reopening of libraries began on Monday 6 July. Dates could change, subject to further Government updates.

In line with Government guidance, it is mandatory for customers to wear a face covering in libraries from 8 August onwards.

We are following Government advice on social distancing of staff and safe working practices, so it may take a little longer than usual to get your library items to you. Please bear with us.

Extended opening hours

From Monday 7 September the Libraries listed below and the Richmond Information and Reference Library are extending their opening hours again.

The new hours are from 10.30am to 12.30pm and 1.30 to 6pm Monday to Friday unless otherwise stated, and from 10.30am to 12.30pm and 1.30 to 4pm on Saturdays. There is late opening until 7pm on Wednesdays in selected libraries.

Richmond Lending Library will be reopening on Sundays from 1 to 5pm from 13 September.

Browsing/Click and Collect

From Monday 7 September, limited 15 minute browsing periods will be available in selected libraries. Please ask at the library entrance on arrival. Please be aware that social distancing measures will be in place at the library and you may have to queue outside the library so numbers inside can be managed safely.

The Click and Collect service for reserved books is continuing and is available from 9 Richmond upon Thames libraries. If you would like to use this service then please visit the online library catalogue to make your reservation/s and then come to your selected pick up library when you are notified your reservation/s is ready to collect.

Please be aware that social distancing measures will be in place at the library and you may have to queue outside the library to collect your reservations. Following official advice, all returned books are being quarantined for 72 hours before being put back on shelves.

Libraries that are available for this service:

Libraries are open Monday to Saturday except for Ham Library, Hampton Library and Castelnau Library, which are closed on Thursdays, and Hampton Hill Library, which is closed on Tuesdays.

Richmond Lending Library will be reopening on Sundays from 1 to 5pm from 13 September.

If you are unable to use the online reservation system, you can call the library service on 020 8734 3330 and staff will place your reservations for you. Lines are open during opening hours Monday to Saturday.

Public computers

There are a number of public computers available for the use of library members at Richmond Information and Reference LibraryHam Library, Teddington Library and Whitton Library. Further public computers will be available for the use of library members from Monday 7 September at Castelnau Library, Hampton Library, Hampton Hill Library, Richmond Lending Library and Twickenham Library.

The computers are available during opening hours for one 45 minute session per day per customer, up to a maximum of three sessions per week. The computers are for essential use only as provision is currently limited. Printing is available.

You will need to call 020 8734 3308 during opening hours to book a computer slot the day before you wish to visit the library and use a computer. Please do not be late for your time slot when you visit the library.

Local studies

The Local Studies Library and Archive is open to visitors by appointment only.

Please contact Local Studies by email at localstudies@richmond.gov.uk or call on 020 8734 3309 to make an appointment. Wednesday to Friday appointments should be made at least one day in advance and Tuesday appointments must be made by the Friday before.

Reopening

Further steps in the phased reopening plan will be implemented in the coming weeks. Please check the library website and follow library social media to stay up to date with developments.

Current loans

All library resources that were on loan when we entered lockdown (and not overdue) are not due back until 1 October. This will be the last loan extension for these items. If you wish to return materials earlier then you can do so via the usual library bookdrops or to any open borough library.

Staff will be quarantining returned books so please be aware it may take a few days for bookdrop returns to be checked in and removed from your account. Books in quarantine will not incur any late penalties.

All library materials borrowed after reopening (6 July) will be loaned for the standard library loan period and will incur late charges if not returned on time.

eLibraries

If you are unable to visit the library there is a full electronic library service available, including eBooks, eAudiobooks, eMagazines and eNewspapers from around the world. 

Contact us

For computer bookings call 020 8734 3308 during opening hours Monday to Saturday.

If you have any problems accessing our many eServices, email elibrary@richmond.gov.uk. For any other queries about library services, email libraries@richmond.gov.uk.

You can also call the library service on 020 8734 3330 and staff will be happy to help you. Lines are open during opening hours Monday to Saturday.

Up to:

Updated: 4 September 2020