Book a gym, swim or group exercise classes via the website

Booking online for the first time

If you are new to online bookings, you will need to have registered for an account with us before being able to make an online booking. We will then register you and you can start making online bookings.

Register for the Sports online booking website

How to book

  • Login with your email address and password. If you have not registered for an online account with our Sports online booking website, please contact 020 3772 2999
  • Select the centre you wish to book a session
  • Click on the day you wish to book
  • Select the session you wish to book into
  • Book and pay for the session. Please note the session must be paid for within 20 minutes of booking or your booking will be cancelled

Book online

Using the website

How to find a session by activity type

To find what session you wish to book by activity type, click on Make a booking and you can select what activity type you would like to book.

How do I know what classes I have booked?

You will receive a class confirmation email to confirm your booking. You can also see all bookings made under the Manage bookings tab.

How to update your personal details

You can now update your email address and contact number by clicking on My Account. If you wish to update any other personal details, please email membershipadmin@richmond.gov.uk.

Further information

Before your exercise session

Gym session information

You will need to have completed a Pre-Exercise Questionnaire and attended an induction session prior to booking any gym session. If you haven't, please contact us at leisure@richmond.gov.uk.

Gym inductions are compulsory and include a tour and demonstration of how to safely use each piece of equipment.

Class sizes

Each class will show how many spaces are available for that session. This is indicated by a grey bar underneath the class time. This shows how many spaces are available and how many attendees the class can have.

Cancel a non-member 'pay as you go' booking

If you have paid for a session on the App or website, please call us on 020 3772 2999 to cancel your place. Please note that we do require 24 hours' notice to cancel a booking. If unforeseen circumstances mean that you need to cancel a booking with less than 24 hours' notice, you will need to call the centre on 020 3772 2999 to do this.

Cancel a Direct Debit or Annual Member booking

You may cancel your booking online or via the App up to 3 hours before your session is due to start.

Get a refund

Refunds will be available providing you have cancelled within the required time frame. This will be given in the form of a voucher. You can then re-book another session by using this voucher. However, this must be made over the phone and cannot be done via the App or Website. Please call 020 3772 2999 and select the required option.

Contact us

Email: leisure@richmond.gov.uk
Telephone: 020 3772 2999

Updated: 12 October 2020