Richmond.gov.uk
My Account

Book a gym, swim or group exercise classes via the website

COVID-19: Sports update - September 2021

We are currently following step 4 of the government roadmap. We are also following industry guidance and adopting a cautious approach to the reopening of services.

View the step 4 changes that will be taking place in our sport and fitness centres.

Booking online for the first time

If you are new to online bookings, you will need to have registered for an account with us before being able to make an online booking. We will then register you and you can start making online bookings.

Please note that bookings for adult sessions can only be made by the registered individual attending the session.

Bookings can also now be made online via our web booking portal for family swim sessions. Just add up to five additional family/household members to your account at the time of registration, to be able to book via the web portal. Family swim sessions cannot be booked via the LBRUT Sports App.

Other group or children only sessions must be placed by phone.

We are currently processing a high number of account requests and it may take up to seven working days for your account to be set up. Until your account is set up you may still call us to make a booking on 020 3772 2999.

Register for the Sports online booking website

Add household members to an existing account

If you already have your own registered online account, you can now additional household members to your account. This will enable family swim bookings to be made via the online booking portal, rather than having to book a family swim by phone.

To add household members to your account, complete the online form below. Once processed, your additional household members will appear on your booking home screen.

Add household members to an existing account

Account updates may take up to seven working days to process. Until your account is updated, you may still call us to make a booking on 020 3772 2999

How to book

  • Login with your email address and password. If you have not registered for an online account with our Sports online booking website, please contact 020 3772 2999
  • Select the centre you wish to book a session
  • Click on the day you wish to book
  • Select the session you wish to book into
  • Book and pay for the session

Book online

Difficulties with booking

We are aware that some customers are experiencing difficulty booking online and via the App due to a bug that appears to have been introduced in IOS 12.4.9 during the November 2020 update. This is affecting iPhone 5s, iPhone 6 and 6 Plus, iPad Air, iPad mini 2 and 3, iPod touch (6th generation). Unfortunately there is no current fix for this as yet. Affected customers are advised to use an alternative device where possible, or call us on 020 3772 2999 to make a booking.

Unpaid bookings

Following an update, from Monday 22 March 2021, if payment is required for a booking this must be made within 20 minutes or else your booking will be cancelled.

If you have any issues with making your payment, please email leisure@richmond.gov.uk.

Waiting lists

From Monday 19 April 2021, we are introducing waiting lists:

  • If a session is full, a customer can book onto the waiting list. No payment will required at this point
  • When a space becomes available, an email will be sent to everyone on the waiting list
  • The space is then available to be booked on a first come, first served basis. Payment is also then required to secure the space.

Using the website

How to find a session by activity type

To find what session you wish to book by activity type, click on Make a booking and you can select what activity type you would like to book.

How do I know what classes I have booked?

You will receive a class confirmation email to confirm your booking. You can also see all bookings made under the Manage bookings tab.

How to update your personal details

You can now update your email address and contact number by clicking on My Account. If you wish to update any other personal details, please email membershipadmin@richmond.gov.uk.

How to book linked household members into a swim session

To book a linked household member into a swim session, please book yourself in, and then click on any additional household members names on the left hand panel on the homepage. Add any additional household members onto the booking before checking out the basket.

If you have any issues booking additional household members email leisure@richmond.gov.uk.

Further information

Before your exercise session

Gym session information

You will need to have completed a Pre-Exercise Questionnaire and attended an induction session prior to booking any gym session. If you haven't, please contact us at leisure@richmond.gov.uk.

Gym inductions are compulsory and include a tour and demonstration of how to safely use each piece of equipment.

Class sizes

Each class will show how many spaces are available for that session. This is indicated by a grey bar underneath the class time. This shows how many spaces are available and how many attendees the class can have.

Swim bookings

Swim bookings for linked household members must adhere to our child admission policies. View the policy before making your booking.

Cancel a booking

Non-member 'pay as you go' bookings

Due to limited spaces, if you are unable to attend your booking please notify us on 020 3772 2999 so that someone else can book.

You will receive a refund in the form of a voucher if more than 24 hours notice is given.

All cancellation requests under 24 hours' notice are non-refundable.

Direct Debit and Annual Member bookings

Due to limited spaces, if you are unable to attend your booking please cancel via the App or website up to three hours before the booking.

Get a refund

Refunds will be available providing you have cancelled within the required time frame. This will be given in the form of a voucher. You can then re-book another session by using this voucher. This voucher can be used online, on the App or over the phone on 020 3772 2999.

Contact us

Email: leisure@richmond.gov.uk
Telephone: 020 3772 2999

Updated: 31 August 2021