Sports centre frequently asked questions
COVID-19: Sports update - March 2021
Following Government guidance, our Sport and Fitness Centres (including pools) are now beginning a phased reopening.
We are currently following the Government's 'Roadmap' for the reopening of our services.
We understand that you may have some questions you would like to us during this closure period, so we have compiled some of the most frequently asked questions below. If your query isn't covered and you would like to contact us, please do so using the email details below.
We are working towards lessons resuming in early May 2021. However, as the Swim School has been suspended since March 2020, our priority will be to offer classes to existing pupils. Until this has been completed, we will not know whether there will be spaces available for new pupils to join the summer term lessons.
Due to operating restrictions we will be running smaller capacity classes. We do not operate a waiting list, but will provide an update in mid-April 2021 regarding new pupil spaces.
My child was booked onto a January to March 2020 course, but the centre closed before the term finished, will I get my money back?
Sessions that were cancelled due to the closure of the centres will be rolled over as a credit for the next new term when the centres reopen.
Will my child’s place be reserved on the new term?
Those who were already booked onto the January to March 2020 term will be given a priority re-enrolment period when we know the centres are going to reopen.
My child will not be returning to their course(s), can I get a refund for the missed sessions?
Yes, you can get a refund for the cancelled sessions if your child will not be returning to the courses. You will need to request this via email to email@example.com
I am keen for my child to practice skills or view videos/classes online to ensure that they continue learning their chosen sport. Will the Council be running any online classes?
Unfortunately, we will not be offering online classes ourselves. However, you may like to check with our partner clubs whether they are offering anything online. Club details are as follows:
I have paid for the September – December 2020 term already, how can I make sure I don’t loose money for pre-booked sessions?
We will be issuing credit notes for missed sessions due lockdown/site closures.
When the government has indicated that recreational sport can re-start, can we use the facilities again?
All sports are subject to their own independent governing body guidance as well as the UK Government guidance. We are working through these and implementing them alongside our COVID secure measures to ensure that our facilities are safe for customers to return to. All block bookings will be contacted by centre staff once this information has been reviewed.
Will my block booking still be possible when you reopen?
We will give priority to those who had existing block bookings before lockdown to enable them to continue with the slots they have already booked. Centre staff will contact block booking representatives at the earliest opportunity once government guidance has been reviewed.
Please contact us using one of the following options:
Up to: Sports
Updated: 18 March 2021