Sports centre frequently asked questions
COVID-19: Sports update - September 2021
We are currently following step 4 of the government roadmap. We are also following industry guidance and adopting a cautious approach to the reopening of services.
View the step 4 changes that will be taking place in our sport and fitness centres.
We understand that you may have some questions you would like to us during this closure period, so we have compiled some of the most frequently asked questions below. If your query isn't covered and you would like to contact us, please do so using the email details below.
My child was booked onto a January to March 2020 course, but the centre closed before the term finished, will I get my money back?
Sessions that were cancelled due to the closure of the centres will be rolled over as a credit for the next new term when the centres reopen.
My child will not be returning to their course(s), can I get a refund for the missed sessions?
Yes, you can get a refund for the cancelled sessions if your child will not be returning to the courses. You will need to request this via email to firstname.lastname@example.org
I am keen for my child to practice skills or view videos/classes online to ensure that they continue learning their chosen sport. Will the Council be running any online classes?
Unfortunately, we will not be offering online classes ourselves. However, you may like to check with our partner clubs whether they are offering anything online. Club details are as follows:
I previously paid for the September – December 2020 term, how can I make sure I don’t lose money for pre-booked sessions?
We will be issuing credit notes for missed sessions due lockdown/site closures.
When the government indicates that recreational sport can re-start, can we use the facilities again?
All sports are subject to their own independent governing body guidance as well as the UK Government guidance. We are working through these and implementing them alongside our COVID secure measures, to ensure that our facilities are safe for customers to return to. All block bookings will be contacted by centre staff once this information has been reviewed.
Will my block booking still be possible when you reopen?
We will give priority to those who had existing block bookings before lockdown, to enable them to continue with the slots they already had booked. Centre staff will contact block booking representatives at the earliest opportunity once government guidance has been reviewed.
Please contact us using one of the following options:
Up to: Sports
Updated: 07 October 2021