Garden waste non collection

Garden waste collections suspended

Due to staff absence related to COVID-19, we have had to suspend garden waste collections. This has been necessary to ensure refuse collection is unaffected. Please do not put your garden waste or Christmas tree out for collection until we can arrange for recovery.

If your garden waste was not collected, you would have got a yellow advice tag on your bin.

Reasons for non collection

Your bin was not collected because either:

Your bin also may not have been collected because:

  • Your bin was too heavy for our us to move and/or empty safely
  • Your bin was not presented at the collection point (e.g. at the edge of your property next to the public highway or an alternative agreed point)
  • You did not use a Richmond blue lid Garden Waste recycling wheel bin
  • We were unable to access your containers to empty them (for example, because of parked cars blocking access or bins left behind a locked gate)

How to ensure future collections

To make sure your bin is collected next time, please ensure:

  • You have the correct sticker on your bin
  • Remove any items from your bin that cannot be collected before your next collection
  • Make sure your bin is presented at the kerbside or agreed collection point

Updated: 20 December 2018