Richmond.gov.uk
My Account

Join the garden waste scheme or renew your subscription

Garden waste collection suspended

There will be no garden waste collections this week. This is due to collection a number of the crews having to self-isolate, we do not have enough staff to continue all collections streams. Logistically we have had to make the decision to prioritise household waste/food collections followed by blue and black box recycling collections.

Any missed collections from Tuesday 20 to Friday 23 July will not be collected until the next scheduled collection. We aim to recover missed collections from Monday 19 July on Saturday 24 July 2021.

 

Use this online form to subscribe to our fortnightly garden recycling bin collection service or to renew your existing contract.

Customer notice

Please note that for this year, there will be a discount for existing garden waste customers with a blue sticker who choose to renew their contract. This discount has been applied due to the suspension of the service during the COVID-19 pandemic.

Customers should be aware that the subscription for the six-month garden waste contracts will go live on 1 April 2021. The contracts will run from 1 May 2021 to 31 October 2021.

Before you start

Check that you have read all the guidance about this service.

You must have one of our council bins (green wheelie bin with blue lid) to join this scheme. You can buy a bin using this form, if you don’t already have one.

Renewals

This year, the 6 months garden waste contract period will begin on 1 May 2021 and run until 31 October 2021. 

New customers

Your contract will run from 1 May 2021 to 31 October 2021. You will receive a proof of contract sticker within 10 working days, this should be placed on your garden waste bin. Even though your contract does not commence until 1 May, you can begin using the service as soon as you have your sticker and bin.  

You must purchase a Richmond garden waste bin, if you do not already have one.

Subscription fee

Existing customers:

  • Under 75 - £27 
  • Over 75 - £20.25

New customers:

  • Under 75 - £36
  • Over 75 - £27

You will need

This process requires an online payment.

What happens next

New customers

You will receive your new bin and sticker, within 10 working days. The sticker shows the collection crews that you are eligible for this service. If you do not have a sticker on your bin, contact wasteandrecycling@richmond.gov.uk or call 020 8891 1411.

Existing customers renewing a contract

Once your garden waste collection payment is successful, we will send you a garden waste recycling sticker. Please follow the instructions and attach it to the side of your green garden waste bin. This lets our collection crews know that you are eligible for this service.

The crews will not collect from bins with out of date or missing collection stickers.

Cancelling your contract

Refunds are not offered for early cancellation of your contract.

If you change your mind a refund will be considered within three working days of purchasing collections.

Contact wasteandrecycling@richmond.gov.uk or telephone 020 8891 1411.

Start my request

Medium - This form usually takes a few minutes to complete.

Updated: 01 April 2021