How local services are affected by the coronavirus pandemic

The safety and wellbeing of residents and our staff is always our priority. We are actively monitoring the coronavirus (COVID-19) situation and are taking steps to keep our communities and staff safe.

The below outlines the current situation regarding the impact on local services following the Government's announcement regarding further restrictions from Thursday 5 November to Wednesday 2 December 2020.

Arts and culture

Orleans House Gallery will close from Thursday 5 November onwards, inline with Government guidance. The Literature Festival will be moved entirely online throughout November. The Arts Service will be delivering events and activities for children and families online. Details of the events and closure will be listed on the website and on social media. People should be encouraged to check the website for latest updates about the gallery.

Care homes, vulnerable and older people

Our health and adult social care services department have been working in partnership with care providers across the borough to ensure that relevant steps are being taken to minimise the risks of the virus for both staff and residents.

Guidance for residential care homes, supported living and home care guidance.

Children’s Centres and Youth Centres

Inline with Government restrictions, all youth centres in the borough, including Heatham, Ham and Whitton, will be closed from Thursday 5 November. Children’s Centres will remain open on a limit basis only. 

View COVID 19: latest information and advice

Day Centres

Our Adult Social Services team is working hard to keep Day Centre services available for our most vulnerable residents, staff will contact each individual personally to discuss.

Council Civic buildings

We are still reviewing the Government guidance. However, the Civic Centre is currently open for limited services only, you can book a face-to-face appointment only where enquiries cannot be resolved online or by phone. Go to: www.richmond.gov.uk or call: 020 8891 1411.

Please continue to access services online if you can, or contact services by telephone:

  • Adult Social Care - Telephone 020 8891 7971
  • Housing and Homelessness - Telephone 020 8891 7409
  • Children and Family Support - Telephone 020 8891 7969
  • Council Tax /Housing Benefit - Telephone 020 8891 1411
  • COVID-19 Community Hub - Telephone 020 8871 6555

Events/Council venue hire

Following the Government guidance, all public events held on Council premises or property will unfortunately be cancelled or postponed. More information on events.

Housing

Check how housing services are currently affected.

Libraries

Following updated Government guidance, from Thursday 5 November our libraries will be providing click and collect services. In addition, the Home Delivery and online services will continue. 

Please check our Libraries pages for further information.

Parks and open spaces

All our parks and open spaces will remain open. However, from Thursday 5 November, inline with government guidance, tennis courts and outdoor gyms will be closed.

Planning

See details of service changes due to the coronavirus outbreak.

Register Office services

Further to Government announcements on the easing of some lockdown restrictions, Richmond Register Office has partially reopened. 

Deaths will continue to be registered by telephone. Admission to the office will be by appointment only.
Please see information regarding how to register a death during the coronavirus pandemic.

Inline with Government guidance, Marriage and Civil Partnership ceremonies will not proceed between 5 November – 2 December. The Register Office is contacting all those with bookings to make relevant rebooking arrangements. Other services will be available e.g. registration of births and deaths.

Schools

Schools will remain open. Please see Achieving for Children for the latest information.

Services for children with special education needs

The Council and Achieving for Children (AfC) are working closely with children with special educational needs, disabilities and complex health conditions and their families. More information.

Sports centres

All sports facilities will be closed from Thursday 5 November, inline with Government guidance. This included Pools on the Park, Teddington Pools, sports pitches, tennis courts.

Memberships and Refunds – refunds or credit notes will be offered, and centres will be contacting all those who have bookings.

Transport and parking

The Council and Transport for London (TfL) have made a number of changes in response to the COVID-19 pandemic, including making it compulsory to wear a face mask on all public transport. 

Read the latest information regarding transport and parking.

Waste and recycling services

Townmead Road Waste and Recycling Centre remains open. You now need to book in advance.

The fortnightly garden waste collection service and bulky waste collection service have started.

Updated: 04 November 2020