How local services are affected by the coronavirus pandemic

The safety and wellbeing of residents and our staff is always our priority. We are actively monitoring the coronavirus (COVID-19) situation and are taking steps to keep our communities and staff safe.

The below outlines the current situation regarding the impact on local services following the Government's announcement regarding the new London lockdown restrictions from 6 January 2021.

Arts and culture

Orleans House Gallery is closed. Please check the website for latest updates about the gallery.

Care homes, vulnerable and older people

Our health and adult social care services department have been working in partnership with care providers across the borough to ensure that relevant steps are being taken to minimise the risks of the virus for both staff and residents.

Guidance for residential care homes, supported living and home care guidance.

Children’s Centres and Youth Centres

All youth centres and children's centres are now closed.

View COVID 19: latest information and advice

Day Centres

We are currently reviewing the guidance regarding day centres. Adult Services will contact clients who visit centres and their families directly.

Council Civic buildings

The Civic Centre is currently open for limited services only. You can book a face-to-face appointment only where enquiries cannot be resolved online or by phone. Go to: www.richmond.gov.uk or call 020 8891 1411.

Please continue to access services online if you can, or contact services by telephone:

  • Adult Social Care - Telephone 020 8891 7971
  • Housing and Homelessness - Telephone 020 8891 7409
  • Children and Family Support - Telephone 020 8891 7969
  • Council Tax /Housing Benefit - Telephone 020 8891 1411
  • COVID-19 Community Hub - Telephone 020 8871 6555

Events/Council venue hire

Following the Government guidance, all public events held on Council premises or property will unfortunately be cancelled or postponed. More information on events.

Housing

Check how housing services are currently affected.

Libraries

In line with Government guidance, a number of local libraries will be open for click and collect services, Home Delivery and online services only. 

Please check our Libraries pages for further information.

Parks and open spaces

All our parks and open spaces will remain open. This includes playgrounds. However please note that all outdoor sporting facilities such as tennis courts, outdoor gyms and skate parks will be closed. Please remember you should minimise time spent outside your home. In addition, it is against the law to meet socially with family or friends unless they are part of your household or support bubble.

You can exercise in a public outdoor place:

  • By yourself
  • With the people you live with
  • With your support bubble (if you are legally permitted to form one)
  • In a childcare bubble where providing childcare
  • Or, when on your own, with 1 person from another household

For families using the playgrounds, please do so carefully, remember that everyone (including children) should social distance and wash their hands immediately after use.

Planning

See details of service changes due to the coronavirus outbreak.

Register Office services

Unfortunately, weddings can only continue in exceptional circumstances. The Register Office are in the process of contacting all those who have ceremonies booked and further information will follow next week

Deaths will continue to be registered by telephone. Admission to the office will be by appointment only.
Please see information regarding how to register a death during the coronavirus pandemic.

Schools

Schools are only open to vulnerable children or those of key workers. All schools providing remote learning. Please see Achieving for Children for the latest information.

Services for children with special education needs

The Council and Achieving for Children (AfC) are working closely with children with special educational needs, disabilities and complex health conditions and their families. More information about SEN services.

Sports centres

In line with further COVID-19 restrictions announced by the Government, all of the Council's Sports, Fitness Centres and Swimming Pools are closed. More information about sports centres.

Transport and parking

The Council and Transport for London (TfL) have made a number of changes in response to the COVID-19 pandemic, including making it compulsory to wear a face mask on all public transport. 

Read the latest information regarding transport and parking.

Waste and recycling services

Townmead Road Waste and Recycling Centre remains open. You now need to book in advance. 

The fortnightly garden waste collection service and bulky waste collection service have started.

Updated: 05 January 2021