Consumer and trading standards websites
List of organisations
Advertising Standards Authority
Telephone 020 7492 2222
Website: www.asa.org.uk
Association of British Insurers
Telephone 020 7600 3333
Website: www.abi.org.uk
BBC Watchdog
Website: www.bbc.co.uk/programmes/b006mg74
Business Link
Website: www.businesslink.gov.uk
Citizens Advice
Website: www.adviceguide.org.uk
Department for Business Innovation & Skills
Website: www.bis.gov.uk
Department for Environment, Food and Rural Affairs
Telephone 08459 33 55 77
Website: www.defra.gov.uk
Direct Marketing Association
Telephone 020 7291 3300
Website: www.dma.org.uk
ERWIN – Everything Regulation Whenever it’s Needed
Website: www.everythingregulation.org.uk
European Consumer Centre UK ECC
Telephone 0845 040503
Website: www.ukecc.net
Financial Ombudsman Service
Telephone 0845 080 1800
Website: www.financial-ombudsman.org.uk
Financial Services Authority
Telephone 0845 606 1234
Website: www.fsa.gov.uk
GOV.UK
Website: www.gov.uk
Medicines & Healthcare products Regulatory Agency (MHRA)
Telephone 020 3080 6000
Website: www.mhra.gov.uk
Office of Fair Trading
Telephone 08457 22 44 99
Website: www.oft.gov.uk
Ombudsman Services: Communications
Telephone 0330 440 1614
Website: www.ombudsman-services.org/contact-us-communications
Ombudsman Services: Energy
Telephone 0330 440 1624 or 01925 530 263
Website: www.ombudsman-services.org/energy
Ombudsman Services: Property
Telephone 0330 440 1634
Website: www.ombudsman-services.org/property
Transport Focus (Rail complaints)
Telephone 0300 123 2350
Website: www.transportfocus.org.uk
PhonepayPlus
Telephone 0800 500 212
Website www.phonepayplus.org.uk
StepChange Debt Charity
Telephone 0800 138 1111
Website: www.stepchange.org
Timeshare Consumers Association
Website www.timeshareconsumerassociation.org.uk
Timeshare Council
Website www.timesharecouncil.net
Trading Standards Institute
Website www.tradingstandards.gov.uk
Which? Online
Telephone 0845 301 0010
Website www.which.net
Up to: Trading standards
Updated: 14 October 2020
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