The General Data Protection Regulations and the Data Protection Act 2018 provides a right of access to an individual’s personal data.
We promise to:
In return, we ask you to:
You can obtain the information in writing, over the telephone, or using our online form.
Your request for personal information must include:
Copies of driving licence, passport or anything official containing your photograph are accepted as proof of your person. Proof of address will include bills (but not phone bills) such as utility and Council Tax bills. The proof of identity will need to be verified by a Council Officer. If you are contacting us by email, please ensure you attach the proof of identity.
Where information is requested by a third party, authorisation must be provided by the person who the information relates to. In some cases we will need to verify the third party’s status.
Data Protection Team
Ground floor, Civic Centre
44 York Street
Telephone: 020 8831 6328
You can now make your request using our online form.
You will need to upload:
Children's Services for Richmond are delivered by Achieving for Children. and you will need to contact them to make a request for information about yourself or your child.
Applications will be processed promptly, but in any event a response will be made within one calendar month from the date we receive the request and proof of identity.
We can request a two-month extension if the request is complex or we have received many requests from the individual. We will let you know within one month of receiving the request and explain why the extension is necessary.
In July 2019, the Information Commissioner's Office (ICO) raised concerns about the performance of London Boroughs generally in handling subject access requests (SAR) and Freedom of Information (FOI) requests. As, along with several other London Boroughs, Richmond Council fell short of the ICO's target of responding to at least 90% of requests within the respective statutory timescales, we had to submit an Action Plan indicating how we intend to recover performance with specific and measurable milestones for improvement.
View the Action Plan (pdf, 140 KB), submitted to the ICO at the end of August 2019. Work is well under way on its implementation with a steady improvement in response times for both SAR and FOI requests.
Updated: 18 December 2019