The General Data Protection Regulations and the Data Protection Act 2018 provides a right of access to an individual’s personal data.
We promise to:
In return, we ask you to:
You can obtain the information in writing, over the telephone, or using our online form.
Your request for personal information must include:
Copies of driving licence, passport or anything official containing your photograph are accepted as proof of your person. Proof of address will include bills (but not phone bills) such as utility and Council Tax bills. The proof of identity will need to be verified by a Council Officer. If you are contacting us by email, please ensure you attach the proof of identity.
Where information is requested by a third party, authorisation must be provided by the person who the information relates to. In some cases we will need to verify the third party’s status.
Data Protection Team
Ground floor, Civic Centre
44 York Street
Telephone: 020 8831 6328
You can now make your request using our online form.
You will need to upload:
Children's Services for Richmond are delivered by Achieving for Children. and you will need to contact them to make a request for information about yourself or your child.
Applications will be processed promptly, and we aim to provide the information requested within one calendar month from the date we receive the request and proof of identity.
We can request a two-month extension if the request is complex or we have received many requests from the individual. We will let you know within one month of receiving the request and explain why the extension is necessary.
However, please note that there may be delays due to the Council prioritising the operational requirements of COVID-19. We remain committed to responding to your request and will reply as soon as we are able. We apologise for any inconvenience this may cause. Should our response to you breach the statutory time frame you have the right to complain to the Information Commissioner.
Updated: 2 April 2020