Make a subject access request

The General Data Protection Regulations and the Data Protection Act 2018 provides a right of access to an individual’s personal data.

Our commitment to you

We promise to:

  • Only ask for information we need.
  • Let you know why we need it.
  • Make sure access is only given to those who need it.
  • Only keep it for as long as we need to.
  • Protect and keep safe the information you provide us.
  • Value the personal information you give to us and make sure we respect that trust.
  • Not sell your information for marketing purposes.
  • Provide training to staff who handle personal information.
  • Respond appropriately if personal information is not used or protected properly.
  • Respect your information rights and abide by all relevant privacy laws.

In return, we ask you to:

  • Give us accurate information.
  • Tell us as soon as possible if there are any changes, such as a new address.
  • This helps us keep your information reliable and up to date.

How to access your information

You can obtain the information by writing to the address below, emailing or calling:

Data Protection Team
Ground floor, Civic Centre
44 York Street


Telephone: 020 8891 1411

 Your request for personal information must include:

  • Name and address
  • Proof of identity
  • Details on what information you are asking for, including timescales

Copies of driving license and passport are accepted as proof of identity. The proof of identity will need to be verified by a Council Officer. If you are contacting us by email, please ensure you attach the proof of identity.

In order for us to be able to process a request efficiently the request should include details of the information required, for example services received and departments which may hold the information.

Where information is requested by a third party, authorisation must be provided by the person who the information relates to. We will need to verify the third party’s status.


Applications will be processed promptly, but in any event a response will be made within one calendar month from the date we receive the request and proof of identity.

We can request a two-month extension if the request is complex or we have received many requests from the individual. We will let you know within one month of receiving the request and explain why the extension is necessary.

Updated: 17 September 2018