Cookies

Some websites store small pieces of data on your computer or other device to make it easier for you to use their services. These pieces of information are called cookies. 

This page tells you more about cookies, how we use them on our website and how you can manage them if you choose. 

What are cookies?

A cookie is a small piece of information which is sent to your computer or other device when you visit a website for the first time. This information allows the website to recognise your computer or device if you visit the site again.

How do cookies work?

When you visit a site which uses cookies for the first time, a cookie will be stored on your computer or device. 

The next time you visit, your device will send the cookie back to the site along with the information it contains. This information allows the site to recognise you and what you were doing during your last visit. 

This can be useful for things such as seeing how many people visit a website, saving items to a shopping cart, or displaying a quick checkout option when shopping online. 

Are cookies harmful?

Cookies only ever contain text and are generally safe. They are not programs so they can not contain a virus or anything which will harm your computer.

How we use cookies

We use a small number of cookies to help make our website easier to use.

Some cookies are required to allow the site to function. Some cookies are optional. You can change your cookie settings for this site at any time by using the cookie control at the bottom left of all pages.

We never use cookies to collect any identifying personal information.

Cookies set by this website

These cookies are required to make our website work the way it is intended.

Set by richmond.gov.uk

Name	Type	Function	How long it remains
.RICHMONDACCOUNT	Essential	Used to tell the website if a browser is logged into a Richmond Account. The life of the cookie depends on whether the 'keep me signed in' option has been selected.	End of browsing session or 1 year
ASP.NET_SessionId	Essential	Used to identify unique browser sessions between page loads.	End of browsing session
sessionIdPreLive..	Essential	Used to identify unique browser sessions between page loads.	End of browsing session
Chkcc	Essential	Used to check if a browser accepts cookies.	End of browsing session
nmstat	Analytics optional	SiteImprove analytics  - collect statistics about site usage	1 year
CookieControl	Essential	This cookie is set to remember the user's preferences about cookies.	3 months
CookieControlTC	Essential	This cookie is set to remember the user's preferences about cookies.	3 months
AWSALBCORS	Essential	SiteImprove analytics - Provides load balancing functionality	1 week
ARRAffinity	Essential	Provides load balancing functionality	End of browsing session
ARRAffinitySameSite	Essential	Provides load balancing functionality	End of browsing session
Various	Optional	Various cookies that are used to deliver targeted online advertising	n/a

Cookies set by richmond-self.achieveservice.com

Some of our online forms are hosted on a domain provided by Granicus. Granicus sets some cookies that are used to enable the forms to function correctly.

How to block or delete cookies

There are settings in your web browser which allow you to block or delete cookies. The Help function in your browser should tell you how.

If you use your mobile phone or other device to browse the web, details of how to manage cookies should be in the handbook.

You can also visit Aboutcookies for more information about how to block or delete cookies on your computer.

You should be aware that some websites may not run smoothly if you decide to block or delete cookies and some may not function at all.

Your online choices is a helpful website which tells you more about advertising cookies and how to manage your online privacy.

Contact

If you have any questions or comments, email web.accessibility@richmond.gov.uk