E-scooters

About the trial

We are participating in Transport for London's (TfL) multi-borough trial e-scooter public hire scheme, which began on 7 June 2021.

This scheme is made possible by legislation passed last year enabling local authorities to host public hire schemes subject to Department for Transport approval. The trial aims to test the viability and safety of e-scooters as part of a long-term solution to air quality and congestion issues across London.

The first phase of the rental trial has now ended, with the second phase officially launching in September 2024. The two operators taking part in the trial are Lime and Voi.

In order to continue learning from the trial, the Department for Transport has extended the trial until 31 May 2026.

Operators

Operators Lime and Voi have been appointed to take part in the trial following the selection process thanks to their ability to meet strict safety requirements and high operating standards.

How to hire an e-scooter

You can begin and end your journey at the parking locations listed below. You will need to download the operator's mobile app to hire an e-scooter. The rental fees for the e-scooters are:

• Lime - £1 unlocking charge then 16p per minute
• Voi - £0.49 unlocking charge then 17p per minute

Details of any discounts or promotions are available on each operator's app.

E-scooter rules

Only e-scooters which are authorised as part of this public hire trial are legal for use on roads or other public spaces. Privately owned e-scooters are currently illegal and users can be subject to fines of up to £300 and up to six penalty points on their driving licence.

E-scooters rented from the scheme are permitted to ride on Richmond's public roads and cycle infrastructure - not on the borough's pavements.

To hire an e-scooter users must be 18 years old or over and have a full or provisional driving licence.

The police will enforce against illegal use of e-scooters and the operating companies will take remedial action against users who do not comply with the law or the rules of the trial.

Safety

The safety standards for e-scooters include:

• A maximum speed of 12.5mph
• User education and awareness
• Lights at the front and the rear of the vehicles that are always on throughout any rental
• Geofence technology to support parking and riding only in authorised locations

Monitoring the trial

We have worked with Transport for London, London Councils and other London boroughs to develop the trial. You can find out more about the trial on the TfL website.

Richmond Council and TfL will closely monitor the effects of the trial, which has the potential to add to the transport options within the borough, subject to understanding its impact on other road users and safety. We reserve the right to withdraw from the trial and cease operations for any reason if the trial proves unsustainable.

How to report issues with service or user behaviour

The operators are committed to providing an excellent service both for users and for non-users. If you encounter any difficulties with the service, or in the way that e-scooters are being used by others, please report it to the relevant operating company.

Each e-scooter being used in the trial has a clearly visible identifying number and is tracked by its operator. Operators can issue warnings or ban customers if they have evidence that they have used an e-scooter unsafely or in breach of their conditions of use. If you witness any criminal behaviour on an e-scooter, please also report it to the police.

Lime

Telephone: 0800 808 5223
Email: support@li.me or london-ops@li.me

Voi

Telephone: 0808 501 5724
Email: support@voi.com

Parking locations

The parking locations are listed below and, for route planning purposes, can be seen on this map.

We have deliberately designated parking locations on the carriageway.

E-scooters can only be parked in the designated locations, so plan your journey and find the parking place closest to your destination.

Please note that Hammersmith and Fulham is currently the only neighbouring borough participating in the trial. It is not possible to ride an e-scooter beyond the borough boundary in other directions. Hammersmith Bridge remains closed to traffic and currently e-scooters can only be taken over the bridge if pushed on foot.

E-scooter parking locations

Area	Location	Description
Barnes	Church Road	Near Castelnau/Rocks Lane
Barnes	Nassau Road	Near Church Road
Barnes	Station Road, Barnes Station	Near station entrance
Barnes	Glentham Road	Near Castelnau
Barnes	Verdun Road	Opposite Barnes Avenue
East Sheen	Milton Road	Near Upper Richmond Road
East Sheen	Sheen Lane car park	Near recycling hub
East Sheen	Vernon Road	Near Sheen Lane
Ham	Ashburnham Road	Next to Car park, opposite St Richard's Church
Ham	Richmond Road / Ham Parade	Near Dukes Ave
Ham	Parkleys Parade	Near Ham Farm Road
Hampton	Cranmer Road	Near Burtons Road
Hampton	High Street, Hampton Hill	Near Cricket Lane
Hampton	Ormond Ave	Near Hampton High St
Hampton	Ormond Drive	Near Uxbridge Road
Hampton	Princes Road	Near Stanley Road
Hampton	Seymour Road	Near Station Road
Hampton	St John's Road, Hampton Wick	Near Church Road
Hampton	Station Road, Hampton	Near Rushbury Court
Hampton	Ashley Road	Near Hampton Station
Hampton	Manor Gardens	Near Warwick Close
Hampton	The Avenue car park	Near The Avenue
Kew	Kew Green	Near Kew Gardens Elizabeth Gate and Herbarium
Kew	Kew Green	Near Kew Road (south side of Kew Green)
Kew	North Road	Between High Park Road and station entrance
Kew	Station Approach	Near station entrance
Mortlake	North Worple Way	Near White Hart Lane
North Richmond	Tangier Road	Near Tangier Green and Clifford Avenue
North Richmond	Stanmore Road	Near Kew Road
Richmond	Clarence Street	Opposite Orange Tree Theatre
Richmond	Kew Road	Near Shaftesbury Road
Richmond	Onslow Road	Near Friars Stile Road
Richmond	Park Lane	Near Parkshot
Richmond	Park Road	Near Queens Road
Richmond	Richmond Hill	Near Star & Garter
Richmond	Sheen Road	In front of Lichfield Terrace
Richmond	Sheen Road	Near Courtlands (North side)
Richmond	Sheen Road	Near Courtlands (South side)
Richmond	St John's Road	Near the Church of St John the Divine
Richmond	Trinity Road	Near Lower Mortlake Road
Richmond	Warren Avenue	Near Upper Richmond Road
Richmond	Whittaker Avenue	Next to Reference Library (Old Town Hall)
St Margarets	Amyand Park Road	Near St Margarets Station
St Margarets	Cole Park Road	Near Chertsey Road
St Margarets	St Margaret’s Drive	Near St Margaret’s Road
St Margarets	St Margaret’s Road	Opposite Park Cottages
St Margarets	Winchester Road	Near Chertsey Road
Teddington	Broad Street	Near Queens Road
Teddington	The Causeway	Near Broad Street
Teddington	High Street	Opposite Cambridge Road
Teddington	Station Road	Near Teddington Station
Teddington	Cambridge Park	Near Richmond Road
Twickenham	Civic Centre	Car park
Twickenham	Garfield Road	Near London Road
Twickenham	Heath Road	Opposite Copthall Gardens
Twickenham	Heath Road	Near Heath Gardens
Twickenham	London Road	Opposite police station
Twickenham	Richmond Bridge slipway	Near Richmond Road
Twickenham	Twining Avenue	Near Staines Road
Whitton	Harvey Road	Near Heathside
Whitton	High St Whitton	Opposite Iceland
Whitton	Percy Road	Near Bridge Way
Whitton	Kneller Road	Near Warren Road
Whitton	Nelson Road	Near Whitton Waye

Frequently asked questions

Read frequently asked questions about the e-scooter public hire trial.​