Help using our web chat

Please be aware: webchat cannot be accepted as any form of appeal.

Email address

You will need to provide your name and email address to begin your web chat. This will ensure that you can request a copy of the transcript at the end of your chat.

If you do not have an email address, please use noreply_webchat@richmond.gov.uk. This will allow you to use our web chat without an email address. This email is only used to enable web chat access and is not a email address that residents can use to send enquiries for response. Please refrain from emailing this directly as you will not receive a response.

Operating hours

Our main operating hours are Monday to Friday, 9am to 5pm (except for bank holidays).