Upgraded planning system is now live with new features

We are pleased to inform residents that our new planning system is live, as of today, as scheduled. This upgrade brings several improvements to the functionality for all planning-related services.

The upgrade, which began on Wednesday 29 January 2025, was essential to implement a more efficient planning system. During this period, certain services were temporarily unavailable. We can now confirm that all services are up and running.

Improvements

The improvements to the planning system include:

Planning services

Residents can now search for, view, and comment on planning applications. Residents can now submit more detailed comments, including larger document uploads and the option to add images. All applications submitted during the implementation have been successfully transferred to the new system, with deadlines to comment extended by one week.

Planning Enforcement

There was a brief delay in registering new cases, but the service is now up and running. Residents can continue reporting planning control breaches as usual.

Building Control

Applications submitted between 29 January and 6 February 2025 have been successfully transferred to the new system. Site visits and related work continued without interruption.

Local Land Charges

Requests for local land charges were paused from 5pm on 24 January 2025, but this service is now up and running.

Tree applications

Residents can now search for, view, and comment on applications for tree works, including Tree Preservation Orders and Section 211 notices in Conservation Areas.

Share your feedback

We encourage residents to share their feedback on the new system to help us continually improve the service. Please email your comments to citizensportal@richmond.gov.uk.

We appreciate your patience and understanding throughout the upgrade period, and we are confident the new system will offer a more efficient and effective experience for residents.