Next phase of EV charging point transfer has begun

char.gy Ltd has been appointed as the new operator of many of the lamp post charging points in Richmond. They take over from ubitricity through a phased rollout, which started last July.

We have more than 1,000 electric vehicle charging points across the borough, including 337 lamp post charging points which have been operated by ubitricity under contract with Siemens. The technology of these charge points is open access and designed to be transferable between operators.

Phase one involved transferring the 179 ubitricity charge points originally installed over 2023/24.

Phase two incorporating 69 charge points has commenced, and the final phase of 89 sites will begin in November 2025. 

char.gy operatives will attend each of the chargers to replace the payment QR code and signage, and ensure all systems are operational. Works are programmed across two weeks but some sites may take longer if issues arise on transfer. We will work with char.gy to resolve any issues as soon as possible.

The charge points themselves will not change, and there will be no changes to the charging process other than payments now being made to char.gy instead of ubitricity via the new QR code provided.

To safeguard against QR code fraud, you can verify QR codes by checking for the char.gy logo within the QR code image. If the QR code does not display the char.gy logo or directs to a page that does not match the charge point number listed, do not use it and contact customer support on the details below. 

Additionally, there will be a new price at these sites, which will be 39p per kWh.

You can find all live sites on ZapMap. 

Support

If you have any issues using a char.gy point, you can find more information on their online Help Centre. If you have any immediate issues while at a charge point, call their 24/7 support line on 0800 086 9606 and select option 1. 

If you have any issues with your account or any general queries, you can email support@char.gy or call 0800 086 9606 and select option 2 between 9am and 5.30pm Monday to Friday.