You may qualify for discounts on your water bill

We have written to over 900 households who could be eligible for reductions of up to 50% on their water bills.

Thames Water offers two types of support with its bills – WaterHelp and WaterSure. 

WaterHelp

If your water bill is more than 5% of your net household income (excluding disability benefits), you could get a 50% discount.

WaterSure

If you have a water meter, receive a means tested benefit (such as Universal Credit or Housing Benefit), and either have a medical condition requiring extra water or have three or more children under the age of 19, your bill will be capped at £471 for 2024 to 25.

How to apply

Contact Thames Water on 0800 980 8800 with details of your income, debts, regular bills, other outgoings, and your Thames Water account number which can be found at the top of your bill. 

Thames Water also offers other types of financial support. 

If you’re falling behind on your bills, you may be able to apply for WaterDirect to pay these directly from any benefits you receive. 

If you’re struggling to pay previous water bills, you may be able to apply for debt support. This means Thames Water will match your payments towards your debt and will write off the debt completely after two years of regular payments.  

Other support

Social tariff discounts are also available on some other household bills, including energy, mobile phones and broadband. If you contact your current providers, you may be able to switch to a cheaper social tariff. 

You can also visit the Richmond Cost of Living Hub for the latest information on what support is available nationally and locally as well as details of the borough’s network of Community Spaces and free support calculator.

You can also sign up to receive cost of living support updates straight to your inbox.