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A vision for Richmond town centre

Richmond town centre has long been held as an iconic destination – people from all over the world want to live here, work here and visit. We have a unique offering that others cannot compete with – history and heritage, stunning green, blue and built spaces, top-class retail and hospitality, all in close proximity to central London.

But Richmond, like many other town centres, is seeing the effects of changing public habits like online shopping, home working and evolving modes of transport, as well as changing health, social and safety needs. 

What we are doing

If we want to avoid Richmond losing its vibrancy, we need to adapt. We need to look to the future and make sure it’s a place that people want to spend time. A place that's convenient, social, safe, inclusive, clean, healthy and fun for everyone. A vibrant place for many years to come.

To do this, we need to understand what this means to residents, workers, shoppers and visitors, so we are running an engagement project over the next two months to hear these views.

How we are doing this

We know that the vision for Richmond town centre must come from the people who live and work here every day.

To kick-start the project, we are working with a delivery partner, We Made That. Their team of specialist architects, designers and urban researchers will evaluate how the town centre is working for all, using data, working with community partners, and speaking to local people, businesses, and workers about their experiences.

After this engagement phase, We Made That will produce a town centre study with their findings and recommendations. We will share this report with the public and use it to create an ambitious vision for Richmond town centre.

Project timeline

Key dates and milestones for the project:

  • August to October 2023 - We Made That undertaking data gathering and initial engagement processes
  • December 2023/January 2024 - Town Centre Study published
  • 2024 - ongoing - Explore recommendations for the town centre

Get involved

Details of all public events will be published here and updated regularly, so check back for updates and make sure you have signed up to our newsletter.

In person events

You can find We Made That at the following events. Registration is optional for these events.

  • Thursday 5 October, from 12 noon to 2pm: Oriel House Lobby (drop-in session)
  • Thursday 5 October, from 6 to 8pm: Richmond Green (by the water fountain) - This session is for young people (ages 16 to 25)
  • Monday 9 October, from 12.30 to 2.30pm: The Vineyard Centre Cafe (drop-in session)
  • Wednesday 11, October from 11.30am to 1.30pm: Cambrian Centre Cafe (drop-in session)

Online survey

Complete the online survey.


We Made That will be able to answer any questions that you have at one of the above events, but if you any queries about the events, please email us:

Updated: 03 November 2023

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