Report a missed collection

Use this form to report a missed recycling or household waste collection.

Before you start

Make sure:

• Your waste and recycling was placed in the correct location/container/sack by 6am
• There isn't a tag on your waste or recycling to tell you why it was not collected
• It's after 4pm on the day of the collection or the rest of the street has been collected
• You know the correct collection day for your property
• You have read all the guidance for:
  • House and flat collections
  • Garden recycling

Missed collections can only be reported within two working days of the collection date.

Yellow tag - garden waste

If there is a yellow tag on your garden bin then you should check the guidance about why your garden bin was not collected, and should not report a missed collection.

What happens next

Once reported we will return to your property and collect the missed items within two working days.

If you have an ongoing problem with collections at your property please let us know.

Start my report

Short – this form shouldn’t take long to complete