Contact Adult Social Care

Our Adult Social Care team can provide information, support and guidance to adults with care and support needs, and those who look after them.

How to contact Adult Social Care

You can contact us Monday to Friday from 9am to 5pm by:

• Telephone: 020 8891 7971
• SMS Phone: 07860 034792
• Email: adultsocialcare@richmond.gov.uk

Or send us your enquiry using our online enquiry form which is confidential and secure for you to use.

Make an enquiry

Alternatively, if you need help or support from us, you can make a self-referral online.

Make a self-referral

Professional referrals

If you are a professional, you can make an adult social care referral online.

Make a referral

If you are a care service provider and need to report an issue or concern about a care package, you can report your concerns online.

Care service provider report form

Emergencies outside office hours

The Adults Emergency Duty team is available Monday to Friday from 5pm to 8am, and 24 hours at weekends and on bank holidays.

Contact the Adults Emergency Duty team on:

• Telephone: 020 8744 2442
• Minicom: 18001 020 8744 9414

British Sign Language

If you are a British Sign Language user, you can use SignLive to contact us.

Further information

You can also download our adult social care information leaflets.

For information on local services please visit CarePlace.