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Complete a single person discount review

We are undertaking a review of all residents who receive the 25% single person discount on their Council Tax. This discount can be claimed where a dwelling or property has a sole adult occupant who is liable to pay Council Tax.

All responses to the review are handled by a centrally based local government scanning facility in Nottingham - they process documents on behalf of many local authorities across the United Kingdom.

About the review

It is important that we ensure that the large number of single person discounts are being correctly awarded and that there are no cases where the discount is being claimed incorrectly, knowingly or otherwise. This review exercise will enable us to correct awards, via customers volunteering updated information regarding occupancy and also to investigate further into cases where we have reason to believe there may not be eligibility to the discount.

Legislation exists which allows discounts to be cancelled and backdated Council Tax to be recovered. Those who are proved to have knowingly defrauded the system may also face prosecution.

Letters to residents

In light of this, we are sending a letter to all residents in receipt of single person discount, asking for them to confirm their current circumstances. This enables us to keep our records up to date, but is also a way of allowing residents to notify us if there has been a change in their circumstances.

All responses will be handled by a centrally based local government scanning facility based in Nottingham.

This exercise will be on an ongoing format until further notice, all correspondence will be issued on a monthly basis and this is one of many steps that we are taking to stamp out fraud.

Checks will be made to ensure everyone who claims the discount is genuine. However, occasionally circumstances may not be so easy to explain. To help in these situations we have included some frequently asked questions that can arise throughout this review period.

Complete your review

If you do not respond to the review within 14 days you will have your single person discount removed and further investigations may be undertaken.

Text message

The quickest and most convenient way to make your declaration is by text message to 07975 005001.

Enter your 6-digit PIN number provided on the letter, followed by a space, followed by either Yes or No.

  • Yes if you are still the sole adult occupant at this property.
  • No if you are no longer the sole adult occupant OR have vacated the property.


You can confirm your current details using the online form. To access the form you will need to enter your unique PIN number. You can find this PIN number on the letter we have sent to you.

Complete your single person discount review

By post

You can complete the form on the back of your letter and return it to:

Income and Awards Review
PO Box 11326

Do not return your form to the council offices.


If you have any questions require further information, view the frequently asked questions page.

If you need to speak to an advisor call 0808 178 7827.

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