Report a change to your housing circumstances

If your housing circumstances have changed since your housing register or homelessness application, you should tell us straight away.

What you should tell us about

You should tell us if:

• Someone in your house is pregnant
• You have moved house
• Someone in your household has left
• Someone in your household is working over 24 hours per week
• You have a new partner or family member that has joined your household
• Your income and/or savings have altered
• You have medical information you need us to assess
• You have new contact details
• You want to cancel your application

This information may affect our assessment of your application. For example:

• The number of points your housing application receives
• Your band
• The size or type of accommodation offered to you

Do not use this form to contact us about temporary accommodation.

How to tell us

You can report a change of circumstances to us following a housing register application or a homelessness application.

Housing register

If you are on the housing register, you can report a change of circumstances online.

You will need to login or create an account first. To create an account, you need a housing reference number. If you create an account without one, you will not be able to view your application or report a change.

After you have logged in, select 'Housing Register Application Enquiries and Changes'.

Report a change of circumstances

Homeless applications

If you have made a homelessness application and your circumstances have changed since your last contact, you should tell your allocated caseworker or email housingadvice@richmond.gov.uk.

Documents you need to provide

You need to provide certain documents depending on the changes in your circumstances.

If you are on the housing register, documents must be uploaded to your online account.

If documents aren’t uploaded within three working days of reporting the change, the application will not be updated.

If you have supporting evidence but cannot attach them to your email, your caseworker will contact you to book an appointment at the housing reception to submit them in person.

Adding a child to a housing application

If you are adding a child to a housing application, you need to provide:

• Full birth certificate (parent(s) names included)
• Evidence of all child-related benefits
• DWP letters confirming receipt of Child Benefit
• Screenshots of Universal Credit online journal confirming receipt of child element

Adding an adult to an application

If you want to add an adult to an application, you need to provide:

• Passport or birth certificate (if providing birth certificate, please also provide a recent passport-sized photograph with name and signature on the reverse)
• Confirmation of current immigration status in UK
• Three months of statements for all building society, bank or post office accounts
• Confirmation of receipt of all benefits and/or three months payslips

Change of address

If your address has changed, you should provide:

• Tenancy agreement
• Recent bank statement or utility bill with name and address

Pregnancy

If you are telling us that you are pregnant, you should provide:

• Hospital scan letter
• MATB1 form

Working 24 hours of more per week

If you are working 24 hours or more per week, you should provide evidence. For example:

• Payslips
• Letter of employment
• Contract
• Business accounts
• Self-employment tax returns

What happens next

Your allocated Housing Register Officer will assess your change of circumstances against our Housing Allocation Scheme.

In some cases you may be asked to submit a new housing register application.

You will be advised in writing if there has been any change to your assessed housing needs.