Fire, flood and emergency housing

If you have lost your home because of a fire or flood and it is not habitable will try to find you somewhere to stay temporarily.

Temporary options

You might stay in bed and breakfast for a short time, while your home is being repaired or while somewhere more permanent is being arranged.

We realise that you might prefer to stay with family or friends. If you choose to do this, we can help you make arrangements to ensure you have somewhere suitable during such emergencies.

If you are homeless due to an emergency, please complete the housing options enquiry form for assistance.

Private renting and emergencies

Your landlord is not usually responsible for finding you somewhere else to live, if you have to move out because of a flood or fire. But, they may have insurance that pays for alternative accommodation, so check with them as your landlord might pay or contribute towards your temporary housing (especially if you are still paying rent for your damaged home).

Paying rent

Your landlord might want you to keep paying rent for your home, even if it's being repaired and you can use only one or two rooms.  You must keep paying the rent as you could be evicted if you don’t. But you could ask for a reduction whilst your home is being repaired.

You should seek advice in this situation:

• Shelter 0808 800 4444 or
• Citizens Advice Richmond 0808 278 7873

Sorting out your documents and belongings

If your belongings and documents are damaged, you may need to replace and get copies of vital documents (such as ID) as soon as possible. Check if your insurance policies cover you for:

• Costs of repairs
• Replacement of your belongings
• Alternative accommodation if you can't return to your home
• Legal cover and legal advice   

Complete the housing options enquiry form