Changes to planning services

The following services are affected:

Planning

You are unable to search for, view, or comment on an application. Deadlines will be extended accordingly. 

Details of applications are not visible through My Richmond or the My Richmond app. 

Applications can be submitted through the Planning Portal, but they will not be processed during this period. 

Planning enforcement 

There may be a small delay to our usual service standards during the upgrade.

You can continue to use our online form if you wish to report a breach of planning control during this time. 

Building Control 

Applications submitted will not be processed until Thursday 6 February. Deadlines will be extended accordingly.  

Site visits can be requested, and these will be processed as normal.

Local land charges

You are unable to request a local land charges search until Thursday 6 February. We will not be processing any requests during the upgrade period. 

Trees

You are unable to search for, view, or comment on an application for tree works to trees subject to Tree Preservation Order or Section 211 notices for trees in conservation areas.  

Applications can be submitted through the Planning Portal, but they will not be processed during this period.