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E-scooter public hire trial

About the trial

We are participating in Transport for London's (TfL) multi-borough, 12-month trial e-scooter public hire scheme, which began on 7 June 2021.

This scheme is made possible by legislation passed last year enabling local authorities to host public hire schemes subject to Department for Transport approval. The trial aims to test the viability and safety of e-scooters as part of a long-term solution to air quality and congestion issues across London.

Operators

Operators Dott, Lime and TIER have been appointed to take part in the trial following the selection process thanks to their ability to meet strict safety requirements and high operating standards.

For specific issues relating to e-scooters, you can contact the relevant operator:

TIER

Telephone: 0151 317 4276
Email: support@tier.app
Twitter: @tierscooters

Dott

Telephone: 0800 048 8993
Email: support@ridedott.com
Twitter: @Dott_UK

Lime

Telephone: 0800 808 5223
Email: support@li.me

How to hire an e-scooter

You can begin and end your journey at the parking locations listed below. You will need to download the operator's mobile app to hire an e-scooter. The rental fees for the e-scooters are:

  • Dott - £1 activation charge then 15p per minute
  • Lime - £1 activation charge then 16p per minute
  • TIER - £1 activation charge then 15p per minute

Details of any discounts or promotions are available on each operator's app.

E-scooter rules

Only e-scooters which are authorised as part of this public hire trial are legal for use on roads or other public spaces. Privately owned e-scooters are currently illegal and users can be subject to fines of up to £300 and up to six penalty points on their driving licence.

E-scooters rented from the scheme are permitted to ride on Richmond's public roads and cycle infrastructure - not on the borough's pavements.

Users must be 18 or over and have a full or provisional driving licence.

The police will enforce against illegal use of e-scooters and the operating companies will take remedial action against users who do not comply with the law or the rules of the trial.

Safety

The safety standards for e-scooters include:

  • A maximum speed of 12.5mph
  • User education and awareness
  • Lights at the front and the rear of the vehicles that are always on throughout any rental
  • Geofence technology to support parking and riding only in authorised locations

Monitoring the trial

We have worked with Transport for London, London Councils and other London boroughs to develop the trial. You can find out more about the trial on the TfL website, which includes a feedback page. You can use the feedback page to provide comments on parking (including suggesting additional parking locations), user behaviour and rider experience.

For general questions about the scheme in Richmond upon Thames, contact transportation@richmond.gov.uk.

Richmond Council and TfL will closely monitor the effects of the trial, which has the potential to add to the transport options within the borough, subject to understanding its impact on other road users and safety. We reserve the right to withdraw from the trial and cease operations for any reason if the trial proves unsustainable.

Parking locations

The parking locations are listed below.

We have deliberately designated parking locations on the carriageway.

Subject to demand and performance, it is likely that the scheme will expand and further parking locations added. E-scooters can only be parked in the designated locations, so plan your journey and find the parking place closest to your destination.

Please note that initially it will not be possible to ride an e-scooter beyond the borough boundary as neighbouring boroughs are not currently participating in the trial.

E-scooter parking locations
Area Location Description
Barnes Church Road Near Castelnau/Rocks Lane
Barnes Nassau Road Near Church Road
Barnes Station Road, Barnes Station Near station entrance
Barnes  Glentham Road Near Castelnau
East Sheen Milton Road Near Upper Richmond Road
East Sheen  Vernon Road Near Sheen Lane
Ham Ashburnham road Next to Car park, opposite St Richard's Church
Ham Richmond Road / Ham Parade Near Dukes Ave
Ham  Parkleys Parade Near Ham Farm Road
Kew Kew Green Near Kew Gardens Elizabeth Gate and Herbarium
Kew Kew Green Near Kew Road (south side of Kew Green)
Kew North Road Between High Park Road and station entrance
Kew Station Approach Near station entrance
Mortlake North Worple Way Near White Hart Lane
North Richmond Tangier Road Near Tangier Green and Clifford Avenue
North Richmond  Stanmore Road Near Kew Road
Richmond  Clarence Street Opposite Orange Tree Theatre
Richmond  Park Lane Near Parkshot
Richmond  Richmond Hill Near Star & Garter
Richmond  Sheen Road In front of Lichfield Terrace
Richmond  St John's Road Near the Church of St John the Divine
Richmond  Whittaker Avenue Next to Reference Library (Old Town Hall)
Teddington Broad Street Near Queens Road
Teddington High Street Opposite Cambridge Road 
Twickenham Civic Centre  Car park
Twickenham Garfield Road Near London Road
Twickenham Heath Road Opposite Copthall Gardens
Twickenham London Road Opposite police station

Updated: 10 June 2021