As the first borough to introduce this initiative, Richmond's scheme has received significant interest from other Councils wishing to emulate this style of toilet provision.

Find a toilet Join the scheme

About the scheme

The Community Toilet Scheme enables local businesses like pubs, restaurants and shops, to work together with the Council to make more clean, safe and accessible toilets available to the public. There are now nearly 50 premises taking part in the scheme.

Handy interactive area maps show who takes part in the scheme, what facilities they have and where they are.

Participating premises display one of these stickers in their window:

Community Toilet Scheme signs showing what facilities are available

Window stickers showing male, female and wheelchair accessible Community Toilet Scheme Members.

Street signage indicates the name and direction of the participating businesses.

Members of the public can use toilet facilities during the premises opening hours and without the need to make a purchase. Businesses have the right to refuse entry in exceptional circumstances.

Wheelchair access and baby changing facilities

Currently approximately half of our scheme members offer wheelchair accessible facilities and approximately one quarter provide baby changing facilities.

Stickers and street signage indicate which facilities are available at a particular business. Our interactive maps also indicate the types of facilities.

Toilets in libraries

Public conveniences are available in the following libraries:

Find out more about the Community Toilet Scheme

To find out more about the Community Toilet Scheme, or comment about any of the toilets provided through the scheme;

Telephone: 020 8891 1411

For complaints regarding this service submit a Make a complaint online form.

Information is displayed on the Council's community noticeboards in the areas where the scheme operates.

How to join the scheme

To find out how your business can join the scheme, email

Membership is subject to area need, types of facilities and other factors, and is not automatic.

Updated: 12 October 2022

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