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Information on who to contact in the event of a highways insurance claim.

Third party solicitor

All qualifying claims should be submitted directly to the Council's appropriate insurer via the Ministry of Justice claims portal.

If your client's incident date was on or after 01/04/2018, please submit your Employers or Public Liability Claim through the portal:

Portal ID: D00019

Insurer: QBE (Claims handled by Gallagher Bassett)

Claims handlers details below:

Gallagher Bassett
Halford House
2 Coval Lane
Chelmsford
Essex
CM1 1TD

Policy number: Y123542QBE0118A

If your client's incident date is before 01/04/2018, please submit your Employers or Public Liability Claim through the portal with our previous insurers on the details below:

Portal ID: C00108

Insurer: Zurich Municipal

Policy Number: QLA-01E226

Highways claimant not represented by a solicitor

If you have suffered a personal injury whilst using the public highway and believe this to be a result of the Council’s actions or non-action, then you should write to Traffic and Transport giving as much detail as possible.

We will arrange to inspect the location of the accident. Usually we will meet with you (the claimant) on site. We will then submit a report of the accident to the Council’s insurers.

The Council’s insurers will assess whether they believe the Council is liable and make contact with you. Once the claim has been submitted to the insurer, you should address all correspondence to them to avoid delay.

In respect of non-personal injury claims (such as to property or possessions) then you should contact Traffic and Transport with as much detail as possible.

Updated: 15 October 2020